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Customer Feedback

Get the feedback you need to
make smart decisions

  • Voice of the Customer

    Demonstrate your commitment to customers by gathering feedback in order to make improvements and meet expectations.

  • Net Promoter® Score

    Measure how happy customers are with your business and how likely they are to recommend you to others.

  • Brand Building

    Increase brand awareness and equity across all consumer touchpoints to create growth, trust and improve engagement.

  • Multiple Touchpoints

    Reach your customers in store, at home or on the go via email, SMS, social media or directly from your website.

gathering customer feedback

Trusted by 150,000+
happy customers

smartsurvey clients example
smartsurvey client sample

Connect with your customers effectively

Distribute mobile responsive customer satisfaction surveys via web links, emails, social media or QR codes and collect results in real-time. Gather customer feedback anytime, anywhere.

  • Send email or SMS invitations

    Send the survey link with a customised email message to a contact list through SmartSurvey or via SMS. All surveys are automatically mobile friendly.

  • Conduct offline surveys

    Carry out your research at any location where connectivity is unavailable. Data will be stored on your mobile device ready to be uploaded to your account.

  • Powerful embedding and pop-ups

    Integrate your surveys into your website using a popup invitation window or an exit survey for when they leave your website.

  • Use social media and QR codes

    Share your surveys via social media directly from SmartSurvey, including: Facebook, Twitter and more or use QR code.

collecting feedback with surveys

Send us a message

Book Your Live Personalised Demonstration

Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.