Get up to speed with the latest insights and news from SmartSurvey.
5 May 2022
What Is A Customer Experience Strategy?
From product differentiation and pricing strategies to cross selling, improving customer service and more. There are many strategies businesses can ... Read more
29 Apr 2022
Why Measure Customer Satisfaction?
To answer this question, you need to get back to basics and think about what’s most important to your business. ... Read more
12 Apr 2022
What Is A Consumer Panel?
Whether you’re trying to launch a new product or reposition your brand, or better assess consumer opinion and buying behaviour. ... Read more
30 Mar 2022
Surveys In Marketing
For your business to be successful, there’s no substitute for getting to know your audience and their wants and desires. ... Read more
15 Mar 2022
What Is Net Promoter Score?
Keeping customers satisfied and loyal is a key aim for businesses everywhere. The belief being the more satisfied and loyal ... Read more
8 Mar 2022
What Are Customer Touchpoints?
No matter what type of business, or industry you operate in, your customers will typically go through a series of ... Read more
18 Feb 2022
Diversity and Inclusion Survey Questions for Employees
From rewards and recognition to professional development opportunities and leadership from senior managers. There are many things that can help ... Read more
9 Feb 2022
Employee Engagement Action Plan Ideas
When it comes to business success your staff are one of your most crucial assets. Not only through the knowledge ... Read more
1 Feb 2022
Leading Questions in Surveys
Bias can occur quite frequently in our everyday lives. And we are often the instigators, using bias to turn a ... Read more
27 Jan 2022
Working From Home Survey Questions
When the Covid pandemic first emerged in early 2020, the world changed dramatically. None more so than the world of ... Read more
19 Jan 2022
The Best Time to Send a Survey
Having done everything to perfect your survey, you’ll want to achieve the best possible response rate after sending it. From ... Read more
14 Jan 2022
What is Customer Onboarding?
When it comes to relationships, we all know the importance of creating a great first impression. Just consider all the ... Read more
24 Dec 2021
Pilot Testing Questionnaires
It doesn’t matter whether you’ve previously built lots of questionnaires, or you’re working on your very first one. You’ll want ... Read more
17 Dec 2021
What is Informed Consent?
Whether as a result of our participation in a research study, or as a health or social care patient. No ... Read more
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