When it comes to your company assets, staff are among your most valuable, as having the right employees, knowledge and ... Read more

While many of us will be familiar with the term customer experience (CX) and its importance to driving brand loyalty ... Read more

Whatever survey you create, you’ll want to achieve as high a survey response rate as you can, as this will ... Read more

When it comes to survey distribution methods, email is still up there as one of the most popular ways to ... Read more

Having worked hard on your survey design and achieved some great results, you’ll want to maximise their value with those ... Read more

Whatever size, or type of organisation you are, having an improved understanding of your stakeholder audience has never been more ... Read more

Wouldn’t it be great if after making their first purchase, more of these same customers kept returning to your business? ... Read more

With today’s ever more competitive marketplace, it’s no longer enough for businesses to rely solely on product quality and the ... Read more

When it comes to business none of us operates in a vacuum. Besides having to meet the changing needs of ... Read more

Having looked at the advantages of application forms in recruitment, in the first part of our exploration into this topic, ... Read more

Given the increasing competitiveness of the recruitment industry and statistics, which reveal that 46% of recruiters are struggling to attract ... Read more

As an organisation, we’ve been working hard on accessibility issues. And although we still have some way to go, we’re ... Read more

Having taken the time to create the perfect engaging survey, got your distribution methods ready and your team prepared to ... Read more

Many of us can probably relate to the following situation. When we’re in new or unfamiliar social surroundings, we will ... Read more

For Global Accessibility Awareness Day (GAAD) 2021 our accessibility consultant, Katherine Moonan, invited colour blind football commentator, Cameron Hobbs to ... Read more