Blog

93% of consumers read reviews before buying, but most CX teams rely on surveys alone. Learn why the gap between survey data and public reviews is the biggest blind spot in your feedback programme.

Collect guest feedback across six journey stages without survey fatigue. A practical framework with what to ask, when, and how for hotels, airlines, and more.

Delighted is being sunsetted, tech speak for shutting down. If you’ve built your CX programme around the platform, it probably feels like your GPS just told you the road you’re on no longer exists.

What becomes possible when analysis is near instant: you can act while feedback's fresh, survey more frequently, and catch problems before they explode.

This guide breaks down the five patterns that kill Voice of Customer programmes and gives you a practical 30-day plan to fix them.

Discover the importance of customer effort score (CES) in enhancing customer loyalty and satisfaction. Learn how to measure, interpret, and improve CES effectively.

Discover the importance, benefits and methods of obtaining customer feedback, to integrate it into business to grow satisfaction and drive improvement.

Discover why Customer Experience (CX) is crucial for brand loyalty, trust, and growth. Learn how to enhance CX and its impact on business success.

Learn key customer service metrics like CSAT, NPS, and CES, and discover how you can use survey software to track, analyse, and improve your customer experience.

Discover how customer exit surveys provide critical insights into why customers leave and how to use this feedback to improve retention and growth.

Discover some popular examples of customer surveys, their benefits, and how they can help improve products, services, and customer satisfaction.

Learn the importance of customer feedback, explore various feedback tools, key features to look for, and how to choose the right one for your business.

Learn what Customer Effort Score (CES) is, why it matters, how to measure it, and practical tips to improve customer satisfaction and retention.

Discover the importance of customer sentiment, how it differs from satisfaction, and key strategies for measuring it to boost loyalty and business success.

Learn how to effectively gather, analyse, and act on customer feedback to drive business growth, improve products, and enhance customer experience.

Learn how to improve customer retention by reducing effort with Customer Effort Score (CES). Discover what makes a good CES and how to boost it.

Learn what brand equity is, why it matters, and how to measure it. Discover strategies to build trust, loyalty, and value for your brand.

Discover key event metrics to track before, during, and after your event to improve engagement, measure ROI, and make data-driven decisions.

Discover best practices for UK public consultations, from legal frameworks and stakeholder engagement to effective survey design and data compliance.

Discover key brand metrics to measure awareness, perception, loyalty, and equity. Learn how surveys offer insights for strategic brand growth.

In this webinar, learn how top companies build & measure impactful CX, with expert insight on empathy, strategy and the traits of outstanding experiences.

Discover the differences between ad hoc and targeted surveys, their benefits, limitations, and when to use each for effective data collection.

Learn about the different types of response bias in surveys, how they affect data accuracy, and practical tips to minimise their impact on results.

How to use surveys in 'You Said, We Did' activities to gather feedback, drive change, and build trust with stakeholders through effective communication.

Discover common example survey questions, with tips, pros and cons, and samples, to craft effective surveys that gather insightful and actionable data.

Learn how to use Likert scales in surveys to gather balanced, actionable insights with examples, best practices, common pitfalls, and analysis tips.

Boost employee engagement with effective surveys. Learn how to design, analyse, and act on insights to drive productivity and positive workplace culture.

Learn how to measure wellbeing effectively using surveys, frameworks, and data analysis to improve health, happiness, and productivity in organisations.

Learn the benefits of single-choice questions in surveys, how they improve data quality, boost response rates, and simplify analysis for accurate insights.

Discover the importance of employee feedback tools in boosting engagement, fostering growth, and shaping a positive, trust-based company culture.

Learn about the importance of public consultation, how it enhances citizen engagement, and why it's key to transparent, democratic decision-making.

Discover the key strategies to enhance employee experience, boost engagement, and improve business outcomes in your organisation.

Discover the benefits of pulse surveys, their role in boosting engagement, and how to design effective, customised surveys for real-time employee insights.