Get up to speed with the latest insights and news from SmartSurvey.
By focusing on the analysis and interpretation of existing data and information collected by others secondary research offers a quick and invaluable source of insights. We explore it in more detail.
QR code surveys are growing more popular, as they extend the use case options for survey distribution, helping you to reach more respondents. We show why it’s a great survey distribution alternative.
The need to better understand your patients’ experiences and their satisfaction has never been more crucial. Get your feedback activity on track with our patient satisfaction survey questions.
With the peak school summer holiday season fast approaching, it’s essential to be collecting feedback from your customers, so you can ensure you’re delivering everything you can for them.
While staff evaluation is a commonly used business approach to assess employee performance, employer evaluation is equally valuable, but less commonly used. We show how it can benefit your business.
While many businesses can successfully build a product range and nurture a core customer group; taking their business to the next level can be more challenging. That’s where business metrics can help.
With 30% of people already filling out surveys using a smartphone and that figure only set to grow further, creating a mobile first survey is now a necessity, rather than a nice to have.
If you’re to retain and attract new customers, you need to be able to identify and resolve customer pain points. We show you how.
Given that just 24% of staff believe that their organisation cares about their wellbeing, the need to better address mental health and wellness at work has never been more vital.
For many CX-focused organisations, the customer satisfaction survey is the go to tool for gauging customer sentiment. We explore how to maximise value from this survey type.
As the modern-day workforce continues to get more complex and remote, the need to track and monitor your staff engagement levels has never been more important.
Whatever move you’re looking to take, there is always an element of risk in product development, which is why the product research stage is so important.
It can be overwhelming trying to choose between a wide array of survey question types each with their own strengths and uses. So, we explore some options for you.
Customer-centricity is all about putting your customers first. We investigate why it’s so important for your business and how to develop a customer-centric strategy.
Survey accessibility is important for any age group, but even more so for the older demographic. We explore the key considerations when surveying this age group.
With the impact of workplace anxiety growing all the time, it’s an issue that urgently needs to be addressed. And the statistics support this.
Successful organisations focus on building long-term and mutually beneficial customer relationships. But this can only be achieved when you understand the customer lifecycle.
Having created your survey, and then distributed, gathered and analysed its data, you’ll be looking to report on your findings.
The higher your response rate, the more valid and reliable your survey insights are likely to be. Skip logic offers the tools you need to achieve this.
While a good Net Promoter Score is technically anything above zero, which implies that you have more promoters than detractors, it’s not quite as simple as that.
When it comes to the adage of ‘not judging a book by its cover’ this sentiment in many cases no longer rings true, particularly in business.
With workplace stress increasing, there’s never been a more urgent need to tackle stress within your own workforce. And the statistics back this up:
While most organisations recognise that their staff are one of their most important assets, getting and maintaining the maximum performance from them can be more challenging.