Understand the voices that power your cause for non profits
One platform for everyone you serve
Member satisfaction survey
Find out what keeps members engaged and what makes them leave. Run the same survey year on year, track renewal drivers, and give your membership team evidence to act on.
Volunteer satisfaction survey
Understand what motivates your volunteers and where the experience breaks down. Reach people through multiple channels across every team and location.
Donor feedback survey
Measure how donors feel about your cause, your communications, and the impact you report. Run any type of survey to strengthen your supporter relationships with your organisation.
5 reasons charities choose SmartSurvey
Intuitive survey software for everyone
Not every team running a survey has a research background. SmartSurvey is intuitive enough for your entire team to use without training, whilst being powerful enough for a professional researcher to work with at scale.
Accessible to every beneficiary
WCAG 2.2 AA compliant surveys as standard, with automatic translation across 54+ languages and offline collection for field-based work. The people your charity serves are not always the easiest to reach digitally.
Secure handling of data
ISO 27001 certified, Cyber Essentials Plus, UK-hosted, and fully UK GDPR compliant. Everything your information governance lead needs for sign-off.
Reach more people
Collect responses via email, SMS, QR code, kiosk, web embed, or offline. All channels feed into a single dataset. No reconciling data from different sources.
Measure improvements
See responses as they come in. Filter by region, programme, or any variable. Share live dashboards with trustees and funders, or export for impact reports.
Build evidence that funders trust
Most charities have the data. What funders need is evidence. SmartSurvey gives you the format, the rigour, and the audit trail in one place.
Track outcomes across your programme
Survey the same cohort at multiple points over the programme. Build before-and-after evidence that holds up to the scrutiny of a grant committee.
Export data in every format a funder asks for
Download raw data, summary statistics, and chart-ready visuals. Everything your funder asks for, straight from your dataset.
Protect beneficiary identity by design
Anonymous collection is built in. Capture sensitive feedback in a way your data protection lead can sign off on, and that your respondents can trust.
Give stakeholders live programme visibility
Show trustees and funders exactly what is working. No quarterly reports. Live data, every time they need it.
Share live dashboards with your team
Give trustees, programme leads, or funders a live view. No waiting for quarterly reports. Evidence lands as it arrives.
Compare results across programmes
Run the same survey across multiple regions or delivery partners. See where your model is working well and where it needs attention.
Design surveys that map to your outcomes
Capture inputs, activities, outputs, and outcomes in one structure. Build a credible evidence base that grows alongside your programme.
Your trustees will ask.
Here’s what to tell them.
UK data hosting
All data stored and processed on UK servers only. No data transferred outside the UK.
Cyber Essentials Plus
UK government-backed certification covering firewall, access control, malware protection, and much more.
WCAG 2.2 AA compliant
Surveys automatically meet the accessibility standard required under the Equality Act.
ISO 27001 certified
Independently audited information security management. Demonstrates the right controls are in place.
UK GDPR and ICO registered
Fully compliant UK-hosted data processing practices. ICO registered data controller and processor.
Anonymisation of data
Responses can be gathered without any personally identifiable data being stored.
One platform for every team.
Organisation-wide feedback intelligence
Unlimited user accounts
Every team, department, or site can have their own login and workspace. No cap on how many people can use the platform.
Admin controls and governance
IT and information governance teams get a central admin view. Set permissions, manage branding, and enforce data policies.
Consistent branding across teams
Set organisation-wide survey templates and themes so every team is working to the same standards, with no survey going off-brand.
One procurement, one contract
One agreement covers your whole organisation so everything is consistent. Simplifies procurement, renewal, and supplier management.
Dedicated onboarding
Full Access customers get a dedicated account manager, onboarding support for teams, and priority access to our technical support team.
Scales with your needs
Whether you have five teams using surveys today or fifty tomorrow, Full Access scales without renegotiation or additional licence costs.
