Patient Experience

Create custom surveys to gather confidential feedback from patients, suppliers, carers and your workforce. Find out how satisfied your patients are and how you can improve healthcare services.

Built with everyone in mind

Our online survey and questionnaire software is used by many individuals and departments within the NHS (National Health Service) and private medical organisations. All data collected through SmartSurvey is stored and backed up on UK/EU servers which adheres to the Data Protection Act laws. We simplify the process of gathering data, as well as guarantee security for any client with sensitive data requirements.

Here are some examples of the types of questionnaires and surveys carried out by healthcare professionals and organisations:

Find out how we can help transform your business

Store sensitive data securely

We make the security of patient healthcare data a priority. SmartSurvey stores all personal data on UK servers and are proud to be an approved G-Cloud supplier.

NHS Friends and Family Test

Use our efficient and cost effective Friends and Family Test FFT survey solution to help you find out if your patients are happy with services provided.

Powerful reporting and analytics

SmartSurvey make it easy to have total self-control when building your surveys. You can analyse real-time results, produce reports, and share information easily.

Dedicated support team

Need help or advice? Our dedicated patient satisfaction team are on hand to provide face-to-face demonstrations and guidance when needed.

Friends & Family Test Survey

Putting patients first: Generate Friends and Family Test (FFT) surveys to gather feedback on patient care.

  • FFT single question surveys delivered to any device
  • Apply password protection, IP restriction and SSL encryption
  • Data is stored securely on UK servers and never leaves the EU
  • Access to Friends and Family in-house specialist advice

Patient Experience Surveys

Patient experience solutions: Examine patient insight to improve the quality of service provided.

  • Measure satisfaction levels with consultation feedback
  • Multiple language options for audiences worldwide
  • Secure multi-user management & patient anonymity
  • Advanced custom survey design with tailored image hot spots

Patient Feedback Surveys

Empower patients: Gather patient feedback about facilities, services, doctors, nurses & support staff.

  • Distribute survey invites via email and SMS
  • Collect instant, onsite feedback with tablets and kiosks
  • Level AA conformance for web content accessibility guidelines
  • Real time access to results for decision making

Clinical Audit Surveys

Identify areas for improvement: Survey specific areas to review performance, benchmark progress and identify areas for development.

  • Share data securely with internal and external audiences
  • Suitable for teams of all sizes, across multiple departments
  • Single sign on through active directory integration
  • ISO27001 certified and registered under the Data Protection Act


Comprehensive healthcare feedback: Examine performance throughout the patient journey and provide instant, clear reporting.

  • Analysis of qualitative and quantitative research
  • Multiple export options, including Excel, Word, CSV and PDF
  • Managed services for expert data collection and analysis
  • Receive scheduled reports direct to any email address

Build trust

Deliver fully branded, accessible surveys to all patients and service users.

  • Use your own logo and imagery to develop consistency
  • Create custom URLs for clearer communication
  • Instil recognition and familiarity with your surveys
  • Build trust to show you care

Online survey and questionnaire software for use by individuals and departments within the NHS (National Health Service) and private medical organisations. All data is stored and backed up on UK servers and is compliant with the GDPR, allowing you to simplify the process of gathering data and guaranteeing security for clients with sensitive data requirements.


We ensure your surveys are fully accessible and inclusive for everyone, so that any patient that wants to, is able to respond.

  • Level AA compliance with the Web Content Accessibility Guidelines
  • Support for Easy Read surveys

Security compliance

We understand the importance and sensitivities around handling patient data and offer the highest levels of IT security and data protection.

  • Compliance with NHS Data Security and Protection Toolkit
  • ISO 27001 accredited
  • GDPR compliant
  • Cyber Essentials Plus


What makes SmartSurvey right for you?

We will help you collect the information you need quickly and easily.
Trust us to safeguard your data and provide the support you need, when you need it.

UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We’ll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

You’re in safe hands

EU & UK GDPR Compliant logo.
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
PCI DSS Compliant logo
FSQS Registered logo.

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