SmartSurvey works with a growing number of NHS Trusts and NHS Community Trusts, supporting them with key patient feedback initiatives including FFT.
Giving patient’s a sufficient voice is vital to raising standards across the healthcare industry. That’s why SmartSurvey works with the UK’s primary health and social care champion.
Local authorities have an increasingly important role in collecting feedback from local service users. It’s why more of them are coming to SmartSurvey, knowing we already have a strong and trusted presence in their sector.
Regulatory bodies rely on effective data collection to gather patient feedback and maintain professional practitioner standards. It’s another arm of the healthcare sector where SmartSurvey is strong.
To maintain industry standards, healthcare professionals as well as the patients they care for need a voice. It’s why SmartSurvey supports trade bodies representing the industry’s professions.
From large government agency’s to specialist training hospitals, colleges and universities. SmartSurvey supports national and local educators at the forefront of the UK’s healthcare training provision.
From medical clinicians and practices including GP surgeries, dentists, opticians and pharmacies to commercial healthcare providers. SmartSurvey works with a growing number of customers in private healthcare.
The charity and VCSE sector has an increasingly important role in communicating the needs of local service users and communities. It’s why SmartSurvey is increasingly called upon to support this sector.
Swiftly get your PX survey program and feedback activities up and running:
Capture feedback from service users, healthcare staff and other stakeholders across any channel, at any time:
Identify and share your most crucial patient and stakeholder insights:
Maintain the security and integrity of patient data with a survey platform that:
Protect survey project teams needing to access and share questionnaires, while keeping them private and safe from external interference with:
Easily deliver on accessibility with SmartSurvey’s built-in accessibility options, which includes an accessible survey theme, that offers compliance with the Web Content Accessibility Guidelines (WCAG) accreditation standard.
Ensure your feedback activities are inclusive to any service users, groups and communities you need to reach. Our ability to support you with Easy Read surveys and distribution options ranging from email and SMS to kiosks, QR codes, offline and more, help ensure no survey recipients are excluded.
Make it easy for stakeholders to respond in their own language. Thanks to SmartSurvey’s wide ranging language options, you can issue a single questionnaire in multiple languages, so it’s simple for recipients in diverse communities to select the language of their choice.
Work effectively with colleagues, partners and other stakeholders with tools that help you:
Help patients and stakeholders recognise you whenever you need their feedback:
Build fully customised workflows by leveraging your SmartSurvey data via a REST API.
From their initial consultation to their treatment discharge. Automate your processes and receive instant updates for every response via webhooks. Enrich the quality of your data with timely feedback collection at key points of each patient’s journey.
Build bespoke integrations that help ensure you issue questionnaires at the point of experience and exchange data with your critical systems and workflows. This is easy with our powerful APIs.
Trigger notifications that alert yourself, or anyone else, via email when key patient events happen.
Whether that’s alerting your patient experience team, or specific departments, wards or teams about a low patient NPS score, or simply updating yourself to check every response that comes in.
When you have alerts in place, you’re able to act on developing issues much quicker and swiftly take the actions you need to achieve the best possible patient outcomes.
Push essential survey data from SmartSurvey into other key business systems such as Tableau and Power BI and help drive more informed decision making and action across your healthcare organisation.
Our work with powerful automation tools such as Zapier, makes it simple for you to develop integration to and from popular applications such as Office 365, Google, HubSpot and much more.
Integrate surveys with your website analytics easily through Google Tag Manager.
Patient experience (PX), is concerned with your patients’ perception of your healthcare organisation, based on their experiences with it. This includes all the interactions they’ve ever had during their patient journey with you.
Measuring and working to improve the patient experience has become an essential requirement for healthcare organisations, as it’s viewed as key in supporting the improvement of healthcare quality, governance and public accountability.
Maintaining a positive patient experience across all the key touchpoints of a patient’s journey with you, is seen as critical to your ability to attract and retain patients.