Helping You Succeed
SmartSurvey isn’t just about technical features. When you succeed, we succeed, so we’re committed to give you what you need to make sure your projects go brilliantly.
Let us get you started
Getting started with new software can sometimes be daunting, so we can help you by taking you through the process of sending out your first survey together, with one of our friendly and knowledgeable customer success managers guiding you through every step of the process.
Training from our experts
Whether it’s general training on how to use SmartSurvey, or how to implement advanced and complex techniques or solutions, we can put together a remote training programme that suits you and your needs.
Account managers for your success
All our enterprise clients get access to a named account manager as their point of contact for queries, support, and managed services. Every manager is an experienced user and can call on our network of internal support resources to deal with any issue.
Support when you need it, fast
Our Support is class-leading, with an expert, multi-line team able to identify and advise on any issue. Get support over the phone, or via our internal ticketing system. Responses are fast and we resolve 70% of tickets at the first contact, and 90% within 24 hours.
Help guides for all features
Our enormous knowledge base is filled with over 200 helpful and useful articles about how to create surveys, distribute them, make and share reports, access advanced features, maximise accessibility and more. We’re constantly adding new guides, often in response to a need identified for a specific use case.
Get insight and best practice tips from our Blog
Our blog takes a step away from the technical detail and instead is there to give tips, ideas, best practices around the wider subject of online surveys and their applications. Regularly updated with posts from throughout the company and guests, It’s a great resource, regardless of your level of expertise.
Discover what our survey software can do
Our survey software is user friendly yet packed full of advanced features. Find out how our platform can deliver the results you need.
Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.
Access our most advanced tools, features and integrations to power your feedback activities and drive change.