Hospitality & Travel Surveys
Ensure your guests and patrons have the time of their lives.
The survey platform for everyone
From restaurants to hotels, leisure facilities to tourist destinations, boutique events to international conferences, hospitality professionals trust our platform to measure satisfaction and sentiment and capture actionable feedback.
Quickly build surveys your guests will want to engage with
Our survey platform provides the powerful design features you need to quickly and easily capture feedback and feelings. All plans let you send unlimited surveys, with templates and flexible question types on-hand.
For more demanding needs, our paid plans offer advanced question types and survey logic, whilst our Enterprise plans go further still, with powerful dashboards and custom variables.
Reach your guests both on and offline
All our plans offer unique links so you can easily share and track your survey, or embed it onto your website.
For even more flexibility our business plans and above provide the option to send and track surveys using our dedicated email distribution tool. Enterprise further extends your options with SMS surveys or options to capture responses offline or using kiosks.
Get more actionable insights
We provide the tools you need to reveal the most important insights. All plans can present your responses in real-time, with a visual summary to let you more easily make sense of the feedback.
Paid plans go further, with the option to create, save and share bespoke reports such as custom charts, word clouds and data filtering. Business plans and above add in automated report scheduling, cross tab exports and raw and summary data.
What can you measure with a hospitality survey?
Use our survey software to gather opinions, feedback and the information you need to help improve service delivery and client satisfaction.
Keep your guests coming back for more
In the hospitality industry happy guests and travellers are your very best salespeople. We all love to come back from an amazing holiday or step off a comfortable flight and share our positive experience. Likewise, we will also share our terrible ones. It’s widely recognised that the most trusted form of advertising is word-of-mouth recommendations from friends and family – so give your guests and travellers something great to talk about.
Online surveys are a quick and efficient way of discovering what your customers really think, and with this data you can ensure you’re providing the best experience possible. Surveys are an essential quality assurance, feedback and evaluation tool for every aspect of your hospitality and travel service and company – and we’re here to help you get started.
Solutions to meet any survey need
Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.
Access our most advanced tools, features and integrations to power your feedback activities and drive change.
Creating hospitality surveys
Start by using a template we’ve already created for you or, if you have your questions in mind, design your own. Our online survey software is very user -friendly, however, if you need some help we’d happily host an online demo for you.
All you need to do next is add your guests contact details, send the survey, and watch as the responses come in. Or, why not set up a tablet or computer in your reception and ask leaving guest to complete your short survey. We also provide powerful analysis and graph creation tools, so you can get the most out of results.
If you require multiple SmartSurvey users and more powerful branding features we offer plans perfect for teams and larger organisations. Have a look at our Business Account to find out more.