Non Profit & Charity Surveys

Discover the insights you need to take your cause from good to great.

Not-for-profit survey templates

Explore our extensive range of not-for-profit survey templates created to collect critical feedback for your charitable organisation. Whether you're looking to gather opinions on donor satisfaction or seeking feedback on the impact of your programs, we offer a diverse selection of customisable survey templates to meet your needs.

The survey platform for everyone

From local groups to international not-for-profit organisations, you can trust our platform to deliver the feedback and insight you need to better understand and support clients, staff and volunteers.

Build surveys people want to engage with

Our survey platform has powerful design features that let you quickly and easily capture feedback and feelings. Send unlimited surveys with any plan, built using survey templates and flexible question types.

For more ambitious needs, paid plans come with options to use survey logic and more powerful question types. Our Enterprise plans go further still, with advanced dashboards and custom variables.


Reach your audience wherever they are

All SmartSurvey plans offer distribution via unique links, so you can more easily share and track a survey, or even embed it onto your website.

Even more flexibility is offered with business plans and above, which allow sending and tracking surveys using a dedicated email toolset. Enterprise clients can add SMS surveys, smart offline capture and kiosk mode collection methods.


Get better insight from your data

The SmartSurvey platform provides the survey reporting tools you need to surface the most actionable insights. All plans let you see responses in real-time, and with a visual summary that allows you to quickly make sense of the feedback.

Paid plans add options to create, save and share bespoke report features such as custom charts, data filtering and word cloud visualisations. Our business plans and above add automated report scheduling, cross tab exports, plus raw and summary data.

What can you measure with a hospitality survey?

Use our survey software to gather opinions, feedback and the information you need to help improve service delivery and client satisfaction.

Volunteer recruitment

How satisfied are your volunteers? As they’re on the frontline, do they have any suggestions? How do they think you can improve the recruitment programme? Why are volunteers leaving you? Conduct regular volunteer feedback surveys and make important decisions on how to improve your volunteer programme.

Market research

The best way to attract and retain support for your non-profit organisation is to fully understand your donors, funders and volunteers. Market research surveys help you collect hard facts about your target market and their motivations. Don’t guess when it comes to your worthwhile cause, make informed decisions.

Event feedback

Would your donors prefer an auction of promises or a charity masquerade ball? How did the fun run go and were there enough cakes at the bake sale? Find out by conducting event surveys before and after. The results will give insights to help you reach your donation targets, create greater awareness and increase attendance.

Marketing research

Are you sure your charity’s new advertising campaign will pack a punch? Don’t waste time and money on an idea that might flop, test concepts with a marketing survey prior to launch. With a small group of your target market or volunteers use A/B testing to find out which creative is strongest, what tagline resonates best, and if your charity’s marketing message is clearly received.

Donor feedback

It goes without saying that the support of donors is imperative to the progression of your charity. By distributing donor feedback surveys you can discover if your donors truly understand how their money is spent, how it helps your cause, and how well you communicate with your funders. Keep your donors engaged and you’ll keep the money coming in!

Volunteer management

Do your volunteers think the training they receive is adequate? What do the volunteers think of the managers and co-ordinators? Are they getting enough feedback about their achievements and updates about the charity? Evaluate your volunteers with online surveys and collect actionable feedback to improve volunteer retention.

Academic research

Online surveys can be used for not-for-profit research across every academic field; from economics, social studies and education to medical research, sports science and childhood development. Create and distribute academic research surveys to your own contact list. Or, if you don’t have respondents, use our Consumer Panels service and get all the responses you need within days.

Education surveys

Student, teacher and parent feedback, student and teacher satisfaction evaluation, school climate and training course evaluations… there are multiple purposes for education surveys within schools and the higher and further education sectors.

Everything else

If you have a survey requirement that isn’t reflected here, get in touch with our friendly team. We are confident our powerful online survey software will work for you.

Discount for charities and not-for-profits

Online surveys are a cost-effective method of gathering the important market research and feedback you need to make your not-for-profit organisation or charity a success.

Whether you need to measure interest in a potential fundraising idea, collect funder feedback or better understand the motivations of your volunteers, our online survey tool can help.

Most importantly, we understand the financial constraints of not-for-profit organisations and charities, so offer not for profit discounts without compromising quality and service.

How online surveys benefit nonprofits

Get to know your volunteers better, assess their commitment and drive, evaluate how you could make their work even more rewarding … all with clever online surveys. Do they need more updates? More support from team leaders? Discover the insights needed to make your volunteers as satisfied and, therefore, effective as possible.

Do you know what events your donors really want to attend? What are their motivations for donating? What will make them open their wallets! By sending a short online survey to your potential attendees and donors you can better understand the people supporting your charity or non-profit. Also, ask what your attendees and donors thought of the fundraiser they recently attended with an event feedback survey. This will deliver valuable suggestions so you can make the next one even better.

Are you starting an academic research programme? Or a student carrying out a scholarly project? Perhaps you’re a researcher collecting data for a non-profit? When you have hundreds of responses to collect and data to analyse, conducting this research with paper surveys is incredibly inefficient. An online survey software will remove the hard work so you can concentrate on analysing your findings. Plus, all your data is stored in one place, making organisation and analysis that much easier.

Image of people in an office discussing something.

The complete survey solution

Whether you’re conducting market research, reviewing employee engagement or measuring customer satisfaction, our enterprise software has advanced features to suit every need.