You can use customer surveys to determine information about selected customers’ behaviours and opinions. This helps businesses adjust products and services to increase sales and improve customer experience. Customer surveys have great potential in figuring out how you need to move forward or improve on aspects of your business. Most customers are happy to complete quick customer surveys online to provide feedback and help to improve a brand or product they love or change an experience that wasn’t up to their expectations.

Customer surveys

Employee surveys are used in the workplace to determine factors such as job satisfaction and employee engagement levels. Data gathered from individual staff members can help businesses improve on recruitment, training, and retention, and much more. Using this data wisely can improve the overall working environment, productivity and profitability.

Employee surveys

A market research survey program can help find insights as to how specific target markets think, feel and act. This can help businesses who are launching new products or services or looking to expand existing markets. Trends can shift frequently, so market research surveys are a great way of staying informed and reacting accordingly. Conducting research online reduces costs for start-up businesses and larger firms alike enabling them to do more for less.

Market research surveys

Surveys are commonly used by Charities and not-for-profit organisations to engage with a range of respondents such as supporters, donors, staff, and fundraisers. Common types of surveys are volunteer feedback, donor feedback, event feedback, and donation forms. Eligible organisations are able to apply for a discount on SmartSurvey plans to help make their budgets go further and support the great work they do.

Non-profit surveys

Within the public sector, government and politics, the need to gather public opinion and community feedback is every bit as important as it is within the commercial world. Surveys can assist in enabling bodies to discover how the public feel about various topics, or to canvas political opinion from constituents, revealing the issues that communities care most about, and more. Using online survey software enables timely collection and analysis in a secure yet flexible manner.

Public sector surveys

Education surveys can be used to evaluate the quality of teaching and of the learning environment. They are essential in providing students with the learning environments they need to thrive. Gathering this information online can easily show departments where they need to improve. Information can remain anonymous and confidential, improving the honesty and reliability of the data whilst ensuring compliance with privacy policies.

Education surveys

Surveys can be implemented in the healthcare sector to find out about how patients or loved ones feel in response to how they were dealt with in a medical situation. As healthcare is such a sensitive topic, online survey solutions that take privacy and security seriously are a great way to keep information confidential and anonymous.

Healthcare surveys

You can use surveys to gather feedback from delegates before, during and after events, or to measure satisfaction with venues, catering services, accommodation and more. Designing hospitality surveys online can be a great way to collect data quickly and with ease. The instantaneous manner of data collection means you can react to negative comments immediately.

Hospitality surveys

If you have a survey requirement that isn’t reflected here, get in touch with our friendly team. We are confident our powerful online survey software will work for you.

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