Survey Software
Capture data and opinions from the people that matter most – customers, staff, students and citizens – with the use of smart and flexible online and offline survey software.
Create surveys
Providing you with the features to create engaging smart surveys
Branding
Create amazing looking surveys
COLLECT DATA
Reach your customers, wherever they are
The power of our platform ensures an omnichannel experience for your customers across all touchpoints. Gather in-the-moment feedback, no matter what channel they use.
Construct email invitations to distribute to your contact lists and easily track views, open rates and opt outs. Win confidence and trust, with the ability to personalise and customise your email, with your own custom domain and other brand identifiers. Set up automated reminders to maximise engagement with those that don’t initially respond.
SMS
Quickly reach your customers, wherever they are with SMS surveys. Further boost engagement and response rates, by customising your text message with your own company or product ID, for instant brand recognition.
Embed
Get feedback at the point of contact and increase customer engagement, with a survey link embedded into the body of a web page, app or live chat application. By helping to minimise other distractions an embedded survey, helps keeps users focused on your survey until its completed.
Pop-ups
Collect responses from the visitors you want to reach, at the right time with non-intrusive surveys. Control the amount of user engagement required to trigger the pop-up and set a frequency level. This will ensure you get the traffic you need for your surveys, without causing too much inconvenience for your visitors.
QR codes
Reach more customers easily with Quick Response Codes (QR), which help distribute your survey link via the web or printed collateral. It’s quick and simple for respondents with a smartphone or tablet to scan your QR code, and immediately begin filling out your survey.
Kiosks
Conduct offline surveys at trade shows and events, or at the point of experience in applications such as hospitals from dedicated survey kiosks. It’s simple to enable with your survey software by click starting kiosk mode, which opens a fresh, blank survey each time a survey is completed.
Offline & paper-based
Complete your survey from anywhere with offline survey software. Simply load your survey onto a mobile device, collect your responses, store them and download your data for analysis once you’re connected to the internet again. If you prefer paper, print out your survey for paper completion and enter your responses via a special link.
Triggers
Apply advanced email triggers to drive more actionable insight for your organisation. It’s simple to create and automate a thank you email that’s immediately dispatched to a customer when they finish your survey. Further boost the value of your customer interactions by inviting them to leave feedback about your organisation on external review sites.
Integrations
Connect with your customers with a set up that best suits your needs, whether that’s through our channels, your own or a mix of both. Thanks to our powerful APIs and online tools such as Zapier, it’s quick and easy to connect your own applications, seamlessly with anything you need.
Don’t have respondents? See our Consumer Panels
ANALYSE RESULTS
Perform in-depth data analysis to reveal actionable insights that will help you create opportunities.
Trusted by 300,000+ happy customers
SMARTSURVEY ENTERPRISE
The complete survey solution
Whether you’re conducting market research, reviewing employee engagement or measuring customer satisfaction, our enterprise software has advanced features to suit every need.
Safe & Secure
Security is our most important feature
and we take it seriously
Security Features
Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.
ISO 27001 Certified
The highest possible standard for data security. An internationally recognised system for keeping information assets secure.
UK/EU Based Servers
All data is stored and backed up on UK/EU-based servers.
Data Protection Act
Fully compliant with EU Privacy Laws and registered under the Data Protection Act.
You’re in safe hands
PERSONAL SUPPORT
Help and guidance for you and your team when you when you need it
We love our team and you will too. Whatever your question – big or small – always feel free to ask. Our Support Team operate during UK trading hours, so we’re working when you are. We’ll often surprise you with out-of-hours replies too.
Phone
Tickets
Get started and create your first survey
If you would like more information then please get in touch,
or you can call us on 0800 0937 822