Question Type Features
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Basic Question Types
| Multiple Choice (Only One Answer)
Respondents can select only one answer
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| Multiple Choice (Multiple Answers)
Respondents can select one or more answers
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| Single Textbox
Respondents can enter a short free form text answer
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| Multiple Textboxes
Respondents enter a series of short free form text answers
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| Comment/Essay Box
Respondents can provide a detailed text answer
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| Matrix of Choices (Only One Answer per Row)
Respondents can select one answer per row and column
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| Matrix of Choices (Multiple Answers per Row)
Respondents can select multiple answers per row and column
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| Matrix of Textboxes
Respondents can enter short text answers to rows and columns
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| Matrix of Drop-down Menus
Respondents can select drop-down answers for rows and columns
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| Ranking Question
Respondents are required to rank question options in order of preference
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| Date/Time Box
Allow the respondent to select a date from a calendar and enter a time as an answer
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| Descriptive Text
This can be used before or after any question to add informative text or imagery
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Advanced Question Types
| Likert (Rating) Scale
A single-select rating scale.
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| Net Promoter Score
Measure customer loyalty by asking respondents to rate a product or business on a scale from 0 to 10.
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| Slider
Respondents can select a value from a continuous range by dragging a slider along the range.
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| Continuous Sum
Respondents provide numerical values, summed to a total
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| Semantic Differential
Create a rating scale list of opposite adjectives for respondents to rate
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| File Upload
Respondents can securely upload files as part of a survey response
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Question Customisation
| Customise fonts and text size
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| Require an Answer
Respondents are required to answer a question before proceeding
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| Comment Box
Add an extra comment box/field at the end of any question.
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| 'Other' Box/Choice Field
Allow respondents to provide a short text answer instead of the provided answer choices
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| Text Validation
Apply text format validation on open ended text questions, i.e. text length and word count limits
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| Answer Validation
Apply answer format validation on multiple choice (multiple answer) questions, i.e. force minimum/maximum number of options they can select
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| Forced Ranking
Prevent multiple selections in the same column or row
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| Randomise Answer Choices
Randomise the order answer choices of questions are displayed
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| Page/Question Auto-Numbering
Page and question numbering is automated based on the respondents path through the survey.
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| Show/Hide Question Numbers
Show or hide question numbers to all or some of your questions
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| Hide Questions
While your survey is live, hide questions no longer required without deleting
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| Custom Orientation
Change the orientation (vertical/horizontal) of answer choices for some question types
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| Add/Edit Answer Choices in Bulk
Get your survey created quicker with our bulk answer choice editor
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| Create Character/Word Limit
Limit the amount of text allowed within open-ended questions
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| Add Custom HTML to your Questions
Our question editor allows you to input your own custom HTML for full control
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| Custom CSS Class Name
Apply a custom CSS class name to your question element
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| Default Answers
Pre-set default answers to questions. You can even pipe from custom variables or contact list data.
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File Upload Options
| Set Allowed File Types
Set the type of files respondents are allowed to upload
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| Set Maximum File Size
Limit the size of uploaded files
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| Require Min/Max Files
Request a certain number of files from your respondents
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Rich Media Questions
| Add Videos
Embed YouTube videos into your questions
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| Add Images
Insert images into questions and answer choices
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| Add Audio
Embed audio files into your questions
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Logic & Actions Features
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Survey Logic
| Survey Scoring
Assign values, weighting or scores to question choices. The score is automatically totalled and displayed in the individual responses page within results.
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| Piping
Insert data from previous answers into upcoming questions automatically
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| Skip Logic
Ensure respondents skip irrelevant questions based upon previous answers on previous pages
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| Survey response notifications
Receive an email every time the survey receives a new response.
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Randomisation
| Answer choice randomisation
Answer choices will automatically be displayed in a random order for every new respondent
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| Question randomisation
Sort / Flip / Randomise your survey questions to prevent bias
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| Page randomisation
Sort / Flip / Randomise your survey pages to prevent bias
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Advanced Survey Logic
| Skip Logic Starting Question
When jumping to different pages using skip logic, decide what the first question on that page should be
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| Question Set
For example, add 10 questions to your survey page but randomly display 3 to each respondent
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| Page Skip Logic
Change the natural path of your survey by jumping from any page to any page
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| Terminal Pages
Mark any page in your survey as a terminal page (Thank You Page)
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| Custom URL Variables
Create special variables used to store additional data about respondents passed through the survey URL
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| Email Triggers
Send automatic email notifications to you or to respondents on survey completion (PDF attachment of responses is optional)
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Design & Branding Features
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Survey Branding
| Ready-made Survey Templates
Ready-made Survey templates for multiple industries
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| Apply a Ready-made Theme
Choose from 40+ professionally designed survey themes
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| Theme Designing Tool
Use your HTML/CSS knowledge to design a unique theme
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| Mobile-ready Surveys
Responsive design for mobile devices
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| Copy a Survey Theme
Copy your previously made survey themes
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| Customise theme colours
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| Upload Logo
Add a logo to your surveys
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| Custom Logo Link
Attach a custom URL to your survey logo
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| Hide "Powered by SmartSurvey" Footer
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| Customise Language
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| Language Selector Bar
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| Custom CSS and Scripts
Add your own custom CSS or Javascript to your surveys or themes.
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Survey Design
| Question Size and Positioning
Customise the question size and positioning of a question within a survey
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| Multilingual support
Create surveys in any language
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| One Survey, Multiple Translations
Create one survey to be in many different translations
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| Edit Survey Width
Change the display size of your survey
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| Survey Title
Show or hide your survey titles
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| Survey Introduction
Add an introduction to your survey
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| Show/Hide Page Numbers
Display or hide survey page numbers
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| Button Text
Customise the survey button text
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| Hide Survey Back Button
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| Progress Bar
Add a progress bar to your surveys
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| Save and Continue
Allow respondents to save their current responses and come back to where they left off
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| Print Response Feature
Allow respondents to print off their survey responses
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| Customised Thank You
Add a customised thank you page
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| Custom Redirect
Redirect respondents to a web page of your choice on completion of the survey
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| Survey Closed Text
Display a custom 'Survey Closed' message
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Link Branding
| Customise Survey Link
Customise part of your survey links
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| White Label (domain branding)
Brand your survey links with a sub domain of your choice, i.e. surveys.yourdomain.com
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Collection Features
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Survey Distribution
| Direct Link
Use the unique survey link for any purpose
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| Send via Bulk Email
Send the survey link with a customised email message to a contact list through SmartSurvey
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| Embed Surveys
Embed surveys into specific pages on your website
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| Survey Popups / Website Intercept
Integrate your surveys into your website using a popup invitation window
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| Website Exit Survey
Intercept visitors leaving your website by offering an exit survey.
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| Social Media
Share your surveys via social media directly from SmartSurvey, including: Facebook, Twitter and more
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| Print-friendly
Download to word or print your survey
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| Custom Tracking Links
Create custom tracking links to easily separate your survey responses.
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| SMS
Send your surveys via SMS. All surveys are automatically mobile friendly.
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| Offline Surveys
Collect survey responses without an internet connection.
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Invitation Management
| Schedule invitations
Schedule a send date and time or send immediately
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| Email Reminders
Remind people to complete the survey
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| Test Emails
Send test emails and reminders to yourself before live distributions
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| Email Status Tracking
Track open, view, failures, opt-outs and completes of each respondent in your contact list.
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| SMS Status Tracking
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Partner Integrations
| Pure 360 integration
Distribute surveys via your Pure360 account through the 'PureSmartSurvey' integration
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| Live Consumer Panels
Reach a live target audience from different countries. Choose specific demographics to get the answers you're looking for, fast.
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Survey Links
| Default Link
http://www.smartsurvey.co.uk/s/12345abcde
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| Customised Link
http://www.smartsurvey.co.uk/s/YourSurvey
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| Secure Link
https://www.smartsurvey.co.uk/s/YourSurvey
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| Branding Domain Link
https://surveys.yourdomain.com/s/YourSurvey
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Contact Management
| Address Book
Manage all contacts for survey distribution within SmartSurvey
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| Create Contact Lists
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| Add One Contact at a Time
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| Add Multiple Emails
Copy and paste names and emails in bulk
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| Additional Data
Add additional data to contact lists
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| Export Data from Contact List
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Survey Management Features
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Administration
| Copy a Survey
Copy existing surveys within your account
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| Survey Folders
Create folders and move surveys into folders
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| Sort Surveys (By Name, Results)
Easily sort through your surveys
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Resources
| File Cabinet
Upload images and documents into the file cabinet and include them in your surveys.
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| Question Library
Save frequently used questions into the 'Question Library' so you can quickly add them to your surveys without having to re-create them each time
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| Theme Library
Select a theme from a list of ready-made themes or choose ones you created.
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| Address Book
Manage all your contacts for survey distribution within SmartSurvey
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Response Management
| Anonymous surveys
Hide all identifiable information to keep results anonymous
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| Expected Number of Responses
Set an expected response limit to your surveys
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| End Date
Enter an end date for your surveys
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| Maximum Response Quota
Set a maximum responses limit for your surveys
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| Prevent Multiple Responses
Restrict responses to one per respondent (cookies based)
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| Survey Status
Switch your survey 'online' and 'offline' manually
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| Survey Response Notifications
Receive an email every time the survey receives a new response
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| Force Complete Partial Responses
Force a partial response to become a completed response.
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| IP Access/Blocking
Set to allow or block access of specific IP addresses to your survey.
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Compatibility Features
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Compatibility
| Mobile-ready surveys
Responsive surveys for any mobile device.
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| Tablet-ready surveys
Responsive design for any device. View surveys on tablets
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| Multilingual support
Create surveys in any language
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Reporting Features
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Reviewing Results and Responses
| View Results in Real-Time
View the results of your surveys as they come in
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| View Results Summary
View an overall results summary of all responses received
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| Print-friendly Results
View a print-friendly version of the results summary
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| View Individual Responses
View individual survey responses
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| Print-friendly Responses
View a print-friendly version of all text responses
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| Edit Responses
Edit completed responses you received
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| Delete Responses
Delete completed responses you received
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| Filtering Tool
Filter your responses by specific options, e.g. show only female respondents
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| Search Data
Search for specific keywords in open ended responses
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| Survey Results Sharing
Share your survey results with colleagues or friends using a link. You can password protect the page and set certain permissions to control what they can and can't see.
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| Text Analysis
Quantify text responses and generate charts
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Export Data
| Export Responses Data to CSV
Export the raw data of your results into CSV (Excel) to further interrogate the data set manually
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| Export Individual Responses to MS Word
Download an individual response report to an MS Word document.
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| Export Individual Responses in Bulk
Quickly download all responses as they appear on the Individual responses tab into one PDF (.pdf) or Word (.doc) file.
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| Export Summary Data to Excel
Export summary data in XLSX with charts included.
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| Export Summary Report to MS Word
Download results summary to a Word document
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| Export Cross Tab Report
View and compare relationships between certain questions. This feature will generate a cross tab report with charts for all questions in your survey. This is exported in an Excel (.xlsx) format.
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| Export Scheduler
Set up a schedule for an export to run daily, weekly, monthly or just one-off basis. This can then be sent to any email address of your choice.
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Reporting
| Key Analysis
View statistical information such as: Mean, Variance, Standard Deviation, Satisfaction rates to certain questions
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| Create Charts
View your results using custom charts, including: Bar, Line, Pie, etc
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| Chart Formatting
Edit values and labels
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| Cross Tabulation
Compare answers to two sets of questions against each other
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| Export Graphs
Download custom charts/graphs into image formats
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| Filtering Reports
View results using custom filters you create using the filtering tool
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Filtering
| By Question and Answer
Filter your results by any question/answer within your survey
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| By Date Completed
Filter your results by the response completed date
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| By Contact List Data
Filter your results using the meta data in your contact list used to distribute your survey
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| By Text Analysis categories
Filter your results by text analysis categories
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| By Custom Variables
Filter your results by custom variable values passed through the survey link
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| By Survey Translation / Languages
Take a look at the results of your survey for each translation/language seperated into different reports
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Enterprise Solutions Features
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Multiple-User Management
| Multiple User Accounts
Add and remove multiple or individual users
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| Set Survey Permissions
Set specific permissions for certain users
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| Set Response Limits
Set the number of responses each user is allowed to consume per month
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Collaboration
| Copy Contact Lists
Create and copy contact lists among other users
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| Share Survey Themes
Create branded theme templates for your business and move them into user accounts
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| Shared Question library
Share commonly used questions between users
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| Share Surveys
Duplicate and transfer surveys between user accounts
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Support Features
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Customer Support
| Email Support
Contact our support team by email
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| Support Tickets
Create and track Support Tickets from the Dashboard
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| Live Chat
Contact us through a live online chat
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| Phone Support
Contact us by on our free 0800 number
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| Dedicated Account Manager
Receive support from a dedicated account manager
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Help Centre
| Help Articles
Browse the directory of informative and instruction articles
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| Quick Search
Use the search bar to find what you are looking for
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Security Features
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Security
| UK/EU-based Servers
All data is stored on servers in the UK/EU. Data doesn't leave the UK/E.U
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| Data Protection Act
SmartSurvey is registered under the data protection act. Data collected through SmartSurvey is owned by 'you' the user and will not be accessed nor shared with anyone else without your permission.
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| SSL/TLS/HTTPS
Enable SSL (TLS) encryption on any of your surveys
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| McAfee Secure
SmartSurvey is tested and certified daily to pass the McAfee Secure Security Scan penetration test
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| Firewall
Our internal databases and applications are shielded from any access outside the firewall.
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| User Permissions
Allow different users different survey functionality permissions
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Access Controls
| Survey Password Protection
Enable password protection on surveys
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| Survey Authentication Protection
Require a unique Username/Password for each of your respondents to access your survey
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| Password Protect Survey Results
Set Password security on your survey results sharing links
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Developer Features
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Tools
| API Access
RESTful API that gives secure access to your survey data. Find out more on our API documentation help site.
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| Webhooks
Subscribe to receive JSON/XML notifications about certain events when they occur in SmartSurvey.
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3rd Party Integrations
| Cint
Reach millions of respondents around the globe to get the right target audience for your survey
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| Pure 360
Distribute surveys via your Pure360 account through the 'PureSmartSurvey' integration
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| Zapier
Connect to thousands of apps using Zapier and send your data to where it needs to be
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| Google
Track your surveys with a Google Analytics account or Google Tag Manager (GTM)
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| Salesforce
Connect your questionnaires and forms to the world's most popular crm application
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