Our survey software is very user friendly yet packed full of advanced features. Take a look ...
Choose from a wide range of question types, from basic multiple choice and textboxes to advanced analytical questions like Net Promoter Score.
With response validation and question randomisation ensure collected data is reliable. Build surveys that react to your respondents' answers.
Bring your brand to life by customising the background, layout, images, logo, fonts, final re-direct page and even the URL of your surveys or web forms.
There are lots of ways to send your surveys and collect results with SmartSurvey: email, sms and social media to name just three. Plus, easily track your invites' status.
Easily manage your surveys, track responses, and organise all survey templates, design themes and questions into Libraries.
Create surveys that can be completed in any language and accessed on any mobile device. We're also compatible with other leading tools.
View results and create graphs and charts in real time. Get detailed analytics with cross tabulation and filters. Easily export and download all data and responses.
You'll have the flexibility to collaborate on any survey project. Add and remove users and customise their survey creation and viewing privileges.
We're very proud of our brilliant support team and dedicated account managers. We'll be on first name terms in no time.
We're registered under the data protection act and your data never leaves the UK/EU. We're certified daily by McAfee Secure Security Scan.
SmartSurvey is user friendly yet advanced, so anyone can use it. That's why our pricing plans scale to fit everyone from a student to large corporation.
Please just ask! We either have it or we’ll build it for you. We’re flexible and supportive like that.
Respondents can select only one answer
Respondents can select one or more answers
Respondents can enter a short free form text answer
Respondents enter a series of short free form text answers
Respondents can provide a detailed text answer
Respondents can select one answer per row and column
Respondents can select multiple answers per row and column
Respondents can enter short text answers to rows and columns
Respondents can select drop-down answers for rows and columns
Respondents are required to rank question options in order of preference
Allow the respondent to select a date from a calendar and enter a time as an answer
This can be used before or after any question to add informative text or imagery
A single-select rating scale.
Measure customer loyalty by asking respondents to rate a product or business on a scale from 0 to 10.
Respondents can select a value from a continuous range by dragging a slider along the range.
Respondents provide numerical values, summed to a total.
Create a rating scale list of opposite adjectives for respondents to rate.
Respondents can securely upload files as part of a survey response
Respondents are required to answer a question before proceeding
Add an extra comment box/field at the end of any question.
Allow respondents to provide a short text answer instead of the provided answer choices
Apply text format validation on open ended text questions, i.e. text length and word count limits
Apply answer format validation on multiple choice (multiple answer) questions, i.e. force minimum/maximum number of options they can select
Prevent multiple selections in the same column or row
Randomise the order answer choices of questions are displayed
Page and question numbering is automated based on the respondents path through the survey.
Show or hide question numbers to all or some of your questions
While your survey is live, hide questions no longer required without deleting
Change the orientation (vertical/horizontal) of answer choices for some question types
Get your survey created quicker with our bulk answer choice editor
Limit the amount of text allowed within open-ended questions
Our question editor allows you to input your own custom HTML for full control
Apply a custom CSS class name to your question element
Pre-set default answers to questions. You can even pipe from custom variables or contact list data.
Set the type of files respondents are allowed to upload
Limit the size of uploaded files
Request a certain number of files from your respondents
Embed YouTube videos into your questions
Insert images into questions and answer choices
Embed audio files into your questions
Assign values, weighting or scores to question choices. The score is automatically totalled and displayed in the individual responses page within results.
Insert data from previous answers into upcoming questions automatically
Ensure respondents skip irrelevant questions based upon previous answers on previous pages
Receive an email every time the survey receives a new response.
Answer choices will automatically be displayed in a random order for every new respondent
Sort / Flip / Randomise your survey questions to prevent bias
Sort / Flip / Randomise your survey pages to prevent bias
When jumping to different pages using skip logic, decide what the first question on that page should be
For example, add 10 questions to your survey page but randomly display 3 to each respondent
Change the natural path of your survey by jumping from any page to any page
Mark any page in your survey as a terminal page (Thank You Page)
Create special variables used to store additional data about respondents passed through the survey URL
Send automatic email notifications to you or to respondents on survey completion (PDF attachment of responses is optional)
Ready-made Survey templates for multiple industries
Choose from 40+ professionally designed survey themes
Use your HTML/CSS knowledge to design a unique theme
Responsive design for mobile devices
Copy your previously made survey themes
Add a logo to your surveys
Attach a custom URL to your survey logo
Customise the question size and positioning of a question within a survey
Create surveys in any language
Create one survey to be in many different translations
Change the display size of your survey
Show or hide your survey titles
Add an introduction to your survey
Display or hide survey page numbers
Customise the survey button text
Add a progress bar to your surveys
Allow respondents to save their current responses and come back to where they left off
Allow respondents to print off their survey responses
Add a customised thank you page
Redirect respondents to a web page of your choice on completion of the survey
Display a custom 'Survey Closed' message
Customise part of your survey links
Brand your survey links with a sub domain of your choice, i.e. surveys.yourdomain.com
Use the unique survey link for any purpose
Send the survey link with a customised email message to a contact list through SmartSurvey
Embed surveys into specific pages on your website
Integrate your surveys into your website using a popup invitation window
Intercept visitors leaving your website by offering an exit survey.
Share your surveys via social media directly from SmartSurvey, including: Facebook, Twitter and more
Download to word or print your survey
Create custom tracking links to easily separate your survey responses.
Send your surveys via SMS. All surveys are automatically mobile friendly.
Collect survey responses without an internet connection.
Schedule a send date and time or send immediately
Remind people to complete the survey
Send test emails and reminders to yourself before live distributions
Track open, view, failures, opt-outs and completes of each respondent in your contact list.
Distribute surveys via your Pure360 account through the 'PureSmartSurvey' integration
Reach a live target audience from different countries. Choose specific demographics to get the answers you're looking for, fast.
Manage all contacts for survey distribution within SmartSurvey
Copy and paste names and emails in bulk
Copy and paste names and mobile numbers in bulk
Add additional data to contact lists
Copy existing surveys within your account
Create folders and move surveys into folders
Easily sort through your surveys
Upload images and documents into the file cabinet and include them in your surveys.
Save frequently used questions into the 'Question Library' so you can quickly add them to your surveys without having to re-create them each time
Select a theme from a list of ready-made themes or choose ones you created.
Manage all your contacts for survey distribution within SmartSurvey
Hide all identifiable information to keep results anonymous
Set an expected response limit to your surveys
Enter an end date for your surveys
Set a maximum responses limit for your surveys
Restrict responses to one per respondent (cookies based)
Switch your survey 'online' and 'offline' manually
Receive an email every time the survey receives a new response
Force a partial response to become a completed response.
Set to allow or block access of specific IP addresses to your survey.
Responsive surveys for any mobile device.
Responsive design for any device. View surveys on tablets
Quick and easy access to a live target audience from different countries. Choose specific demographics to get the answers you're looking for
View the results of your surveys as they come in
View an overall results summary of all responses received
View a print-friendly version of the results summary
View individual survey responses
View a print-friendly version of all text responses
Edit completed responses you received
Delete completed responses you received
Filter your responses by specific options, e.g. show only female respondents
Search for specific keywords in open ended responses
Share your survey results with colleagues or friends using a link. You can password protect the page and set certain permissions to control what they can and can't see.
Quantify text responses and generate charts
Export the raw data of your results into CSV (Excel) to further interrogate the data set manually
Download an individual response report to an MS Word document.
Quickly download all responses as they appear on the Individual responses tab into one PDF (.pdf) or Word (.doc) file.
Export summary data in XLSX with charts included.
Download results summary to a Word document
View and compare relationships between certain questions. This feature will generate a cross tab report with charts for all questions in your survey. This is exported in an Excel (.xlsx) format.
Set up a schedule for an export to run daily, weekly, monthly or just one-off basis. This can then be sent to any email address of your choice.
View statistical information such as: Mean, Variance, Standard Deviation, Satisfaction rates to certain questions
View your results using custom charts, including: Bar, Line, Pie, etc
Edit values and labels
Compare answers to two sets of questions against each other
Download custom charts/graphs into image formats
View results using custom filters you create using the filtering tool
Filter your results by any question/answer within your survey
Filter your results by the response completed date
Filter your results using the meta data in your contact list used to distribute your survey
Filter your results by text analysis categories
Filter your results by custom variable values passed through the survey link
Take a look at the results of your survey for each translation/language seperated into different reports
Add and remove multiple or individual users
Set specific permissions for certain users
Set the number of responses each user is allowed to consume per month
Create and copy contact lists among other users
Create branded theme templates for your business and move them into user accounts
Share commonly used questions between users
Duplicate and transfer surveys between user accounts
Contact our support team by email
Create and track Support Tickets from the Dashboard
Contact us through a live online chat
Contact us by on our free 0800 number
Receive support from a dedicated account manager
Browse the directory of informative and instruction articles
Use the search bar to find what you are looking for
All data is stored on servers in the UK/EU. Data doesn't leave the UK/E.U
SmartSurvey is registered under the data protection act. Data collected through SmartSurvey is owned by 'you' the user and will not be accessed nor shared with anyone else without your permission.
Enable SSL (TLS) encryption on any of your surveys
SmartSurvey is tested and certified daily to pass the McAfee Secure Security Scan penetration test
Our internal databases and applications are shielded from any access outside the firewall.
Allow different users different survey functionality permissions
Enable password protection on surveys
Require a unique Username/Password for each of your respondents to access your survey
Set Password security on your survey results sharing links
RESTful API that gives secure access to your survey data. Find out more on our API documentation help site.
Subscribe to receive JSON/XML notifications about certain events when they occur in SmartSurvey.
Connect to thousands of apps using Zapier and send your data to where it needs to be.
If you would like a demo from one of our friendly team members then please request a demo, or you can call us on 0800 0937 822.