SmartSurvey has transformed our ability to present live insights in all levels of the organisation. Our feedback loop is quicker and more effective.
AI‑powered CSAT survey software
Stop customer churn before it even starts
Capture satisfaction after key touchpoints. Surface unhappy customers fast, remove friction, boost retention, and keep them coming back to do more business with you.
4.6/5
Get a personalised demo of SmartSurvey. Customised to your goals, led by our experts.
Trusted by 600,000+ happy users
Build CSAT surveys in seconds. Spot what satisfies, fix what doesn’t
Spot hidden issues, capture feedback at key moments, and reach out instantly to resolve any satisfaction issues.
What you can achieve with CSAT
Turn every satisfaction score into instant insight, quick fixes, and proof you can proudly share.
Increase customer happiness
Spot friction fast and route fixes to the right person, so customers feel heard and stay smiling.
Protect your revenue
Monitor CSAT trends, catch dips early, and solve issues before they dent sales or spark costly refunds.
Boost your reputation
Publish standout CSAT results on your site, social, and email to let happy customers vouch for you.
Share tailored CSAT dashboards for every level of your organisation
SmartSurvey turns CSAT results into live dashboards tailored to every role, so frontline teams catch issues fast and leaders stay on top of performance.
Capture satisfaction where customers are
SmartSurvey sends surveys through the channel each customer prefers, so no feedback slips away.
Why SmartSurvey?
SmartSurvey is the complete CSAT solution
Other tools
Just a score: no skip logic or text analytics, so you never learn why customers feel good or bad
Weeks of manual comment sifting delay fixes and let frustration grow
Teams guess what to improve, often wasting effort on low‑impact changes
Feedback is collected, then forgotten, with no clear path to follow‑up
Fragmented tools scatter feedback, so slipping satisfaction stays hidden until complaints spike
CSAT with SmartSurvey
Piping, logic and AI-powered open text analysis reveal the exact moments influencing satisfaction
AI surfaces themes and sentiment in seconds. No spreadsheets needed
Live CSAT dashboards highlight the biggest satisfaction gaps so the right team acts first
Built-in case management helps you close the loop fast on every single response whenever it’s needed
One platform unites surveys, reports, and alerts - so satisfaction never slips through the cracks
Product tour - Discover how to create a CSAT programme in less than a minute
Connect your CSAT data to your tech stack
Automatically sync feedback with your CRM, helpdesk or communication tools to share insights, trigger actions, and keep your teams in the loop.
Don’t just take our word for it
Trusted by leading companies and brands worldwide.
Oliver Shreeve, BPP
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Martin, uSwitch
Multi-award winning survey software
Launch your CSAT programme in four steps
Our team will help guide you through go-live and help you begin measuring loyalty insights.
Discovery call
Help our team understand your current challenges and goals – not a one-size-fits-all pitch.
Tailored demo
A tailored walkthrough focused on your goals, your teams, and your challenges.
Custom trial
We’ve shown you how SmartSurvey works - now take it for a test drive with your team.
Launch
We don’t disappear after the contract – our team guides your first survey launch step-by-step.
What is Customer Satisfaction (CSAT)?
If your responses are 5, 4, 4, 3, and 2, your CSAT score is 3.6 out of 5. This average helps you track satisfaction trends over time without simplifying it to just “satisfied” or “dissatisfied.”
SmartSurvey is a digital survey solution that helps anyone create surveys, build questionnaires and analyse the results.
