Spot dissatisfied customers before they leave
Transform feedback into higher satisfaction
Deploy CSAT surveys in minutes
Launch targeted satisfaction surveys without technical complexity or delays.
Spot satisfaction issues as they happen
Monitor CSAT across channels, teams, and locations as feedback comes in.
Know exactly which issues to fix first
Identify the themes and root causes behind low scores to focus on what matters most.
Track and report on satisfaction
Track how satisfaction shifts after your team acts. Provide evidence, not just the scores.
Get More CSAT responses and richer feedback
See what’s really driving customer satisfaction up or down
Act on feedback and show your impact
Get more from your CSAT programme
Other tools
Just a score: no skip logic or text analytics, so you never learn why customers feel good or bad
Weeks of manual comment sifting delay fixes and let frustration grow
Teams guess what to improve, often wasting effort on low‑impact changes
Feedback is collected, then forgotten, with no clear path to follow‑up
Fragmented tools scatter feedback, so slipping satisfaction stays hidden until complaints spike
CSAT with SmartSurvey
Piping, logic and AI-powered open text analysis reveal the exact moments influencing satisfaction
AI surfaces themes and sentiment in seconds. No spreadsheets needed
Live CSAT dashboards highlight the biggest satisfaction gaps so the right team acts first
Built-in case management helps you close the loop fast on every single response whenever it’s needed
One platform unites surveys, reports, and alerts - so satisfaction never slips through the cracks
See how teams like yours improved CSAT
“SmartSurvey combines user-friendliness with the security we need. It’s helped us make data-driven decisions to deliver better experiences.”
“Since we have been using SmartSurvey,
I would not look elsewhere for any other provider.”
What is Customer Satisfaction (CSAT)?
If your responses are 5, 4, 4, 3, and 2, your CSAT score is 3.6 out of 5. This average helps you track satisfaction trends over time without simplifying it to just “satisfied” or “dissatisfied.”
See what CSAT can help you achieve
Frequently asked questions
Built to fit seamlessly into your existing workflows. Embed surveys directly into websites and apps, connect with Salesforce or HubSpot to pull in contact data, or push results to Power BI for advanced reporting. We also offer API and webhook access for custom integrations.
Yes. SmartSurvey is ISO27001 certified and Cyber Essentials Plus accredited. All data is encrypted both in transit using TLS and at rest using AES encryption. We're fully GDPR compliant and offer localised data storage options upon request.
Of course. After we understand your needs, we'll show you a personalised demo and set you up on a trial so you can get hands-on with the product. Start by requesting a demo.
Pricing depends on your requirements, so we'd love to have a conversation about the ideal solution for you. We want to make sure we're both a good fit and scope a solution that provides maximum value. Book a demo to get started.
