Market Research

Get deeper insight

For companies of any size, our market research surveys can help gather feedback, measure consumer awareness or assist in the development of new products. Get the insights you need to grow your business fast.

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Market research surveys

Get accurate insights to make informed decisions

Buy survey responses

Need people to take your survey but don’t have contacts in your address book? Get responses with our Live Audience service.

Product development

Review customer feedback on products and services throughout the buying lifecycle to drive improvements.

Market trends

Gather accurate data to develop a clear industry picture in order to make smart, informed decisions fast.

Brand awareness

Accrue feedback to benchmark your brand against your competitors in order to increase your market share.

Trusted by 400,000+ happy customers

Reach the right audience for your research

SmartSurvey’s Live Consumer Audience service gives you instant access to more than 20 million respondents in over 70 countries. Interview any demographic group, from general consumers to niche audiences. Start getting real opinions from real people.

Buy responses

Connect with your customers effectively

Distribute mobile responsive customer satisfaction surveys via web links, emails, social media or QR codes and collect results in real-time. Send by SMS, collect data offline or capture data from web site visitors. Gather customer feedback anytime, anywhere.

Web intercept

Get real-time feedback from your website visitors with targeted surveys. Trigger them to appear based on the pages visited.

Kiosk

Collect in-the-moment feedback from any location. Gather honest consumer insight at the point of experience, when it matters most.

SMS invitation

Send your survey by SMS and target users on the move. Reach your audience anywhere, at anytime and capture feedback instantly.

Offline

Extend the reach of your surveys by collecting data at the point of experience. Save feedback ready to download when you’re connected.

Mobile

All surveys created with SmartSurvey software are mobile responsive. Catch people on the move and capture information when it matters.

Social media

Engage with like-minded people and collect their feedback. Share surveys directly onto any social media platform and gather opinion fast.

Popups

Capture information about your business from web site visitors. Use relevant triggers to get opinion directly from the people that matter.

Telephone surveys

Generate unique survey links to get answers on your customer’s behalf. Merge results with data gathered elsewhere to build the full picture.

Find out how we can help transform your business

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Discover why companies of all sizes use SmartSurvey

Read our case studies to find out how we help our clients find solutions, make smart decisions and
improve performance to grow their business.

IKEA

How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.

Read the case study

Alton Towers

Delighting visitors by using customer surveys to find out what will make them smile (or scream).

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Mercedes-Benz Ireland

Mercedes-Benz increased response rates and simplified administration with SmartSurvey custom development.

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You’re in safe hands

What makes SmartSurvey right for you?

We will help you collect the information you need quickly and easily.
Trust us to safeguard your data and provide the support you need, when you need it.

UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We’ll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.