SmartSurvey has transformed our ability to present live insights in all levels of the organisation. Our feedback loop is quicker and more effective.
AI‑powered EES survey software
Uncover your employee friction and make work feel effortless
Capture where effort’s piling up across workflows, processes, and support. Spot what’s causing friction and fix it before employee frustration turns into attrition.
4.6/5
Get a personalised demo of SmartSurvey. Customised to your goals, led by our experts.
Trusted by 600,000+ happy users
Uncover internal blockers and fix employee pain points across your company
SmartSurvey reveals where employees hit blockers, then helps you remove them to keep work flowing and morale high.
What happens when you reduce the friction?
Making work easier doesn’t just feel better, it drives performance.
EES reveals blockers, bottlenecks, and burnout risks so you can improve team flow and focus.
Retain your best people
When effort is low, people stay. EES helps you fix hidden blockers well before they push your best talent to burn out or walk away from your company.
Fix internal friction fast
Every EES response shows you where employees are stuck - from clunky tools to slow approvals, you’ll see what’s draining their energy.
Build a stronger culture
By removing everyday blockers, you show teams you care. Over time, EES helps you build a workplace where people thrive.
Spot employee friction fast with role-based EES dashboards
From managers to HR and ops, EES results help everyone see where effort is too high - and what’s changing.
EES surveys that reach your people wherever they work
Send quick surveys right after a task or interaction so you capture effort while it’s still top of mind.
Why SmartSurvey?
We’ll help you remove effort for your people
Other tools
Just a score, no logic or text insights, so you never learn why work feels hard
Hours spent digging through open-text feedback to find common friction points
Leaders guess where to improve, often fixing the wrong thing
Employee feedback goes nowhere, issues keep repeating
Data is scattered across tools, so effort problems stay invisible
EES with SmartSurvey
Skip logic and AI insights reveal which step in the workflow is draining energy
AI highlights repeated blockers in minutes - no manual digging required
Role-based dashboards flag where teams are stuck, so managers can step in
Built-in case management makes it easy to follow up and fix things fast
One platform unites feedback, dashboards, and alerts - so you never miss signs of burnout
Product tour - learn how to measure friction and remove blockers in under 60 seconds
Connect your EES data to your tech stack
Push, pull and trigger actions automatically. Share insights easily across your apps and teams. Get more from your scores, boost efficiency and add value throughout your organisation.
Don’t just take our word for it
Trusted by leading companies and brands worldwide.
Oliver Shreeve, BPP
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Martin, uSwitch
Multi-award winning survey software
Launch your EES programme in four steps
Our team will help guide you through go-live and help you begin measuring loyalty insights.
Discovery call
Help our team understand your current challenges and goals – not a one-size-fits-all pitch.
Tailored demo
A tailored walkthrough focused on your goals, your teams, and your challenges.
Custom trial
We’ve shown you how SmartSurvey works - now take it for a test drive with your team.
Launch
We don’t disappear after the contract – our team guides your first survey launch step-by-step.
What is Employee Effort Score (EES)?
If your responses are 5, 4, 4, 3, and 2, your EES score is 3.6 out of 5. This average helps you track effort levels over time.
SmartSurvey is a digital survey solution that helps anyone create surveys, build questionnaires and analyse the results.
