Manage FFT with confidence across your entire trust
See, understand, and act on NHS Friends and Family Test insights across your entire trust. Bring organisation-wide visibility, NHS England required reporting, and AI-powered insight into one self-serve platform that can be implemented quickly.
Trusted by 600,000+ happy customers
Why Trusts choose SmartSurvey for NHS Friends and Family Test (FFT)
SmartSurvey connects every stage of patient feedback from ward-level collection to Trust-wide reporting so you can meet NHS England requirements while continuously improve experiences.
Spot the hidden themes in seconds
AI groups thousands of patient comments into themes in seconds, automatically flagging urgent concerns and frustrated patients. Your team sees exactly which issues need immediate attention, helping you intervene early.
Pass procurement without delays
SmartSurvey is NHS Data Security and Protection Toolkit approved with ISO27001 and Cyber Essentials Plus certification. 100% UK storage for response data. Your information governance team can sign off quickly.
Integrate with your systems
Link SmartSurvey with your intelligence tools such as PowerBI to synchronise patient details and feedback data.
Reach more patients
Automatically send surveys where your patients already are. Send surveys via SMS, email, QR codes or kiosks.
Measure improvements
Create team specific dashboards that show FFT performance and patient satisfaction over time.
Case Studies
SmartSurvey is trusted by NHS Trusts and hospitals across the UK. Hear what they have to say about us.
“We’re absolutely delighted with SmartSurvey. It’s enabled us to reach our desired patient experience target for the first time.”
Aisha Abdullah, Senior Patient Experience Coordinator
“The powerful features available have so far helped us deliver a range of surveys to support important projects.”
NHS HealthEast
Everything your Trust needs in one place
SmartSurvey handles NHS Friends and Family Test (FFT) collection, analysis, follow-up and reporting all in one platform, so your team spends less time on admin and more time improving care.
Design Trust-branded FFT surveys
- NHS-compliant questions ready to use
Start collecting feedback today with pre-built Friends and Family Test (FFT) question type that already meet NHS England standards. - Keep surveys short and clear
Create simple, mobile-friendly survey designs. Avoid fatigue by using logic to ask the right questions. - Customise for your Trust
Add NHS branding, adjust question wording for different services, and create targeted surveys for initiatives.
Use insights to improve experiences
- Drill down to patient feedback from Trust to ward level
Create views for boards, divisions and wards showing exactly the detail level each team needs. - Track scores without waiting for monthly reports
Live dashboards update immediately so you can track Friends and Family Test (FFT) scores, sentiment trends, spot sudden drops in satisfaction. - Be notified instantly to negative experiences
Get instant email alerts when patients leave negative scores. Respond rapidly to issues the moment it happens.
Make every patient’s voice feel heard
- Never lose track of patient concerns or complaints
Turn a negative NHS Friends and Family Test response into a tracked case with one click. Assign, respond, resolve in one place. - See exactly who did what and when
Every case shows the conversation between your team and the patient, who was involved, and when the issue was closed. - Show patients you're listening
Reply to patients directly from SmartSurvey to explain what happened and what you've changed.
Security and compliance that meets requirements
NHS Data Security and Protection Toolkit approved with ISO27001 and Cyber Essentials Plus certification. 100% UK data hosting with full audit trails means you get sign off without lengthy reviews or additional assessments.
