Send Surveys by SMS

Send your survey by SMS and instantly reach your target audience, wherever they are.

Together with SmartSurvey, SMS Surveys can help you achieve increased response rates and improved customer engagement.

  • Deliver brand consistency by combining SMS with other channels
  • Use text messages to reach your audience anywhere, at any time
  • Try mobile friendly themes compatible across multiple platforms
  • Send SMS invitations in bulk with status tracking and follow-ups
  • Easily manage contact lists with open rates, views and opt-outs

Benefits of SMS surveys

Creating an SMS based survey is easy. Our SMS Survey tool allows you to target users on the move and send bulk SMS survey invitations. Your respondents will be taken to a mobile responsive survey, which automatically configures to your respondent’s smartphone or tablet.

Easy to use

Simply send a link directly to your target audience’s phone to complete the survey.

Wide reach

SMS has huge reach, meaning you’ll reach a wider audience than Email alone.


Your users can answer on the go and where it suits them.

Quick analysis

All SmartSurvey data is collected in real time and results can be analysed instantly.

Increase customer engagement

Respondents treat SMS with higher priority than email, increasing response rate.


SMS shows quick time to response, making it ideal for time sensitive feedback.

Personalised experience

Send SMS based surveys using personalised text messages tailored to meet respondents needs.

Great value

SMS messaging is cheaper than you think, producing a great return on investment.

How Does It Work?

Using SMS is quick and easy

  • Compile your list of contacts and paste directly into the SMS contact list
  • Select your survey and choose a “From Name” to create an SMS invitation
  • Click send and SmartSurvey will automatically distribute and track your invitation
  • Respondents need only click the link inside to launch the survey on their device
  • As soon as their response is submitted you’ll be able to view the results live
  • For those who don’t respond, you can schedule and send targeted reminders

Discover why companies of all sizes use SmartSurvey

Read our case studies to find out how we help our clients find solutions, make smart decisions and
improve performance to grow their business.


How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.

Department for Education

G-Cloud supplier, SmartSurvey, provides online survey solutions for the Department for Education.

Parkinson’s UK

How Parkinson’s UK use SmartSurvey to drive better care, treatments and quality of life.

View all case studies

How much do SMS surveys cost?

SMS is part of our Enterprise package

The cost of running a SMS Survey will depend upon how many responses you need, the kind of respondents you need to target, and survey length, but can be cheaper than you think. Start your quote below for a price tailored to your requirements.

Need more information?

To discuss SMS based surveys in greater detail please get in touch with our friendly Support Team.

Safe & secure

Security is our most important feature
and we take it seriously

Security features

Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.

ISO 27001 certified

The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

UK/EU based servers

All data is stored and backed up on UK/EU-based servers.

Data Protection Act

Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

You’re in safe hands

EU & UK GDPR Compliant logo.
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
PCI DSS Compliant logo
FSQS Registered logo.

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