SMS Surveys

Send your survey by SMS and instantly reach your target audience, wherever they are.

SMS surveys for improved engagement

Together with SmartSurvey, SMS Surveys can help you achieve increased response rates and improved customer engagement.

• Deliver brand consistency by combining SMS with other channels
• Use text messages to reach your audience anywhere, at any time
• Try mobile friendly themes compatible across multiple platforms
• Send SMS invitations in bulk with status tracking and follow-ups
• Easily manage contact lists with open rates, views and opt-outs

Benefits of SMS surveys

Creating an SMS based survey is easy. Our SMS Survey tool allows you to target users on the move and send bulk SMS survey invitations. Your respondents will be taken to a mobile responsive survey, which automatically configures to your respondent’s smartphone or tablet.

Easy to use

Simply send a link directly to your target audience’s phone to complete the survey.

Increase customer engagement

Respondents treat SMS with higher priority than email, increasing response rate.

Wide reach

SMS has huge reach, meaning you’ll reach a wider audience than Email alone.

Immediate

SMS shows quick time to response, making it ideal for time sensitive feedback.

Convenient

Your users can answer on the go and where it suits them.

Personalised experience

Send SMS based surveys using personalised text messages tailored to meet respondents needs.

Quick analysis

All SmartSurvey data is collected in real time and results can be analysed instantly.

Great value

SMS messaging is cheaper than you think, producing a great return on investment.

Using SMS is quick and easy

Streamline your survey distribution process with these simple steps:

• Compile your list of contacts and paste directly into the SMS contact list
• Select your survey and choose a “From Name” to create an SMS invitation
• Click send and SmartSurvey will automatically distribute and track your invitation
• Respondents need only click the link inside to launch the survey on their device
• As soon as their response is submitted you’ll be able to view the results live
• For those who don’t respond, you can schedule and send targeted reminders

Need more information?

To discuss SMS based surveys in greater detail please get in touch with our friendly Support Team.