Have questions? 0800 0937 822

Summary

Solihull Clinical Commissioning Groups (CCG) is authorised to lead the local NHS by commissioning (buying and monitoring) high quality healthcare services for the people of Solihull. They commission innovative, high quality services that bring care closer to people’s homes and make people healthier.

When carrying out research and data collection, Solihull CCG needed to ensure that they used a UK based online survey provider that was easy to use, cost effective, and allowed them to compile data from independent contractors.

The solution was a SmartSurvey Enterprise Account that provided the following benefits;

  • Time saved on administrative tasks
  • Reduction in the number of spreadsheets used
  • Ease-of-use for contractors
  • Assurance that contractors were aware of safeguarding responsibilities
  • Secure sharing of survey results

The requirement

Solihull CCG needed to deliver data to their governing body committee’s in a format that could be looked at easily. They needed a data collection tool that gave them the assurance that the contracted workforce they were commissioning were aware of their safeguarding responsibilities.

The objectives of using SmartSurvey software was to;

  1. Simplify the data collection system
  2. Use a tool that could capture all the data and store it in one place
  3. Deliver data to be looked at easily by the governing body committee’s
  4. Assure the safeguarding body that the workforce is trained and compliant

It was essential to deliver a data collection methodology that the commissioners and contractors were happy with. With SmartSurvey, we have been able to easily produce reports to provide the necessary assurance to our governing body and partner agencies

Rosie Luce, Head of Safeguarding

The solution

Solihull CCG piloted the SmartSurvey platform for six months with contractors who were previously generating multiple spreadsheets to provide the necessary data. By using SmartSurvey, independent contractors were assured that their sensitive information was being stored securely.

We needed to be able to produce reports to provide assurance to our governing body and partner agencies of what we were achieving. When contractors are assessed, SmartSurvey allows to us to set up an email trigger to send them a pdf of their results for them to submit as internal evidence

Rosie Luce, Head of Safeguarding

The results

SmartSurvey is used throughout the organisation for all their survey needs, including conducting short surveys during the year to give a good overview of opinion. As Solihull CCG did not always have respondents email addresses, the system allows for a survey link to be embedded on a specific website page.

As my department is considered high risk, due to the collection of personal data, the Information Governance team will be assured that SmartSurvey provides the reassurance that all the data collected is stored securely in the UK and is GDPR compliant

Rosie Luce, Head of Safeguarding

What makes SmartSurvey right for you?

From event feedback to sophisticated market research, SmartSurvey is your best choice.



  • UK-based and secure

    We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

  • Dedicated support

    Access to a knowledgeable account manager for personal assistance for when you most need it.

  • Flexible to suit your needs

    Our friendly design team is on hand to assist with any bespoke design and custom development requests.

  • We’ll go that extra step

    We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

  • GDPR compliant
  • ISO 27001 security logo
  • G-Cloud supplier
  • Cyber essentials plus
  • MRS Company Partner
  • Information Commissioners Office
  • McAfee Secure site logo
  • DSS compliant

UK-based with safe and secure data storage

100% personal, one-to-one online service

Trusted by leading brands worldwide

GDPR compliant with data collection

Send us a message

Book Your Live Personalised Demonstration

Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.