Insights that drive better out patient and staff outcomes
Whatever your clinical or operational need
Friends and Family Test (FFT) surveys
Collect FFT feedback by SMS, email, kiosk, or QR code. AI analyses free-text comments for you. Reports formatted for NHS England submission.
Patient satisfaction surveys
Track satisfaction across wards, departments, and services. Use FFT question types with automatic score calculation and trend tracking.
Staff engagement and pulse surveys
Run annual engagement surveys, regular pulse checks, or exit interviews alongside your patient programme. Anonymous options help staff respond honestly.
5 reasons healthcare teams choose SmartSurvey
Spot hidden themes in seconds
AI detects themes and emotions across thousands of responses in seconds, not days. Translates surveys and feedback into 54+ languages instantly. Your team sees exactly which issues need immediate attention.
NHS DSPT compliant, UK data hosting
SmartSurvey is NHS Data Security and Protection Toolkit approved with ISO27001 and Cyber Essentials Plus certification. 100% UK storage for response data. Your information governance team can sign off quickly.
Accessible surveys as standard
WCAG 2.2 AA compliant surveys out of the box, with automatic translation across 54+ languages. Ensuring those with needs are not excluded by default.
Reach more patients
Collect responses via email, SMS, QR code, kiosk, web embed, or offline. All channels feed into a single dataset. No reconciling data from different sources.
Measure improvements
See responses as they come in. Filter by ward, site, or any variable. Share live dashboards with stakeholders or export for submission to national programmes.
Case Studies
“We’re absolutely delighted with SmartSurvey. It’s enabled us to reach our desired patient experience target for the first time.”
“The powerful features available have so far helped us deliver a range of surveys to support important projects.”
Built to public sector security standards
NHS DSPT compliant
Meets the NHS Data Security and Protection Toolkit, required for organisations handling NHS data.
Cyber Essentials Plus
UK government-backed certification covering firewall, access control, malware protection, and much more.
WCAG 2.2 AA compliant
Surveys are highly accessible as a standard. Meets the Public Sector Bodies Accessibility Regulations.
ISO 27001 certified
Independently audited information security management. Demonstrates the right controls are in place.
UK GDPR and ICO registered
Fully compliant UK-hosted data processing practices. ICO registered data controller and processor.
G-Cloud supplier
Listed on the Crown Commercial Service G-Cloud framework making it easy for public sector to procure.
One platform for every team. Organisation-wide feedback intelligence
Unlimited user accounts
Every team, department, or site can have their own login and workspace. There's also no limit on how many people can use the platform.
Admin controls and governance
IT and information governance teams get a central admin view. Set permissions, manage branding, and enforce data policies.
Consistent branding across teams
Set organisation-wide survey templates and themes so every team is working to the same standards, with no survey going off-brand.
One procurement, one contract
One agreement covers the whole organisation. Simplifies procurement, renewal, and supplier management. Available via G-Cloud.
Dedicated onboarding
Full Access customers get a dedicated account manager, onboarding support for teams, and priority access to our technical support team.
Scales with your needs
Whether you have five teams using surveys today or fifty tomorrow, Full Access scales without renegotiation or additional licence costs.
