Survey software built for public accountability
Whatever your brief, we’ve done it before
Citizen and public engagement
Meet your legal duty to consult. Surveys work on any device, in 54+ languages, and meet WCAG 2.2 AA, so every part of your community can take part.
Staff and workforce surveys
Track engagement, run pulse surveys, or survey your whole workforce at once. Anonymous options help staff respond honestly, giving you data you can trust.
Census and large-scale data collection
Handle high-volume data collection on a single compliant, UK-hosted platform. A full audit trail means the evidence holds up when it's scrutinised.
Inspections and self-assessment
Run consistent self-assessments across every team. One template, one platform, one view of where compliance stands, ready before the inspectors arrive.
Regulatory and compliance reporting
Collect the evidence regulators expect, in any format that they need. With SmartSurvey, you get templates and complete audit trails.
Procurement and supplier feedback
Score and compare suppliers with consistent evaluation surveys. Every response is tracked, attributed, and exportable for the procurement record.
5 reasons the public sector chooses SmartSurvey
AI that saves your team weeks of work
AI detects themes and emotions across thousands of responses in seconds, not days. Translates surveys and feedback into 54+ languages instantly. Your team sees exactly which issues need immediate attention.
Designed for inclusivity and compliance
Any citizen can participate regardless of language, device, or accessibility needs. WCAG 2.2 AA compliant. 100% UK data hosting. G-Cloud approved. You own and control all of the data that you capture with SmartSurvey.
Share public insights at scale
Share findings with citizens, stakeholders, and decision-makers instantly to turn consultation insights into coordinated action.
Auditable by design
Full audit trails, response verification, and exportable data for transparency and governance requirements. Every survey, response, and action is logged.
UK data sovereignty
All data is hosted on secure UK servers. Nothing is processed or stored outside of the UK at any point. Ensuring that you meet security requirements.
Case studies
“We often have to turn surveys around quickly, especially when it's for something high-profile like a consultation. SmartSurvey allows us to move faster without compromising on quality.”
“The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform.”
Security that will give IT confidence
ISO 27001 certified
Independently audited information security management. Demonstrates the right controls are in place.
Cyber Essentials Plus
UK government-backed certification covering firewall, access control, malware protection, and much more.
WCAG 2.2 AA compliant
Surveys are highly accessible as a standard. Meets the Public Sector Bodies Accessibility Regulations.
NHS DSPT compliant
Meets the NHS Data Security and Protection Toolkit, required for organisations handling NHS data.
UK GDPR and ICO registered
Fully compliant UK-hosted data processing practices. ICO registered data controller and processor.
G-Cloud supplier
Listed on the Crown Commercial Service G-Cloud framework making it easy for public sector to procure.
One contract. Unlimited users. The whole organisation covered
Unlimited user accounts
Every team, department, or site can have their own login and workspace. There's also no limit on how many people can use the platform.
Admin controls and governance
IT and information governance teams get a central admin view. Set permissions, manage branding, and enforce data policies.
Consistent branding across teams
Set organisation-wide survey templates and themes so every team is working to the same standards, with no survey going off-brand.
One procurement, one contract
One agreement covers the whole organisation. Simplifies procurement, renewal, and supplier management. Available via G-Cloud.
Dedicated onboarding
Full Access customers get a dedicated account manager, onboarding support for teams, and priority access to our technical support team.
Scales with your needs
Whether you have five teams using surveys today or fifty tomorrow, Full Access scales without renegotiation or additional licence costs.
Need us to run it for you?
How a typical managed project runs
Discovery
We get to know your objectives, timeline, and any compliance or accessibility requirements.
Sign-off
We build, brand, and configure your survey, then share a preview for your approval before anything goes live.
Launch
We manage distribution across your chosen channels, monitor responses, and flag what needs attention.
Analysis
We analyse the data and deliver a report with findings, charts, and any documentation you need.
