CSAT Calculator
What is your Customer Satisfaction Score?
How to use the CSAT Score calculator
Visit one of the pages below to learn more
SmartSurvey for CX
See how to collect feedback across every touchpoint, track CX metrics in one place, and turn insights into improvements that build loyalty.
CSAT with SmartSurvey
See how SmartSurvey calculates your scores automatically, shows you what's behind the numbers, and helps you respond to unhappy customers.
SmartSurvey automatically calculates your CSAT and gives you the insight and tools to improve it
Calculate CSAT automatically and track score trends
No spreadsheets, no formulas, no fuss. SmartSurvey works out your customer satisfaction score the moment responses come in. Simply create your CSAT survey, send it to your respondents, capture feedback and our platform will give you the real-time scores automatically.
Create beautiful, on-brand surveys
Create professional-looking satisfaction surveys that match your brand and make a great impression, without needing a design degree or developer on speed dial.
Close the feedback loop
Create cases from responses that need customer follow-up. Assign cases to your team, track the status, and communicate with respondents in-app.
Use AI to surface dissatisfaction themes in seconds
AI reads through every dissatisfied response to show you exactly what's frustrating customers. Spot recurring complaints about service, product, or delivery instantly, so you know where to focus your improvements.
Want to see it in action?
Book your demo today!
Chat with one of our friendly UK team about your CSAT project. We'll be happy to give you a tour of the platform, explore its advanced functionality and show you how it can solve your CX challenges.
