Proposals about Bursledon Surgery, Lowford

As a patient of Bursledon Surgery or Blackthorn Health Centre, we would like to hear from you on a proposal to merge Bursledon Surgery with Blackthorn Health Centre.

At present, patients registered with Bursledon Surgery have their GP services provided by Blackthorn Health Centre. This temporary arrangement follows the retirement in December 2019 of the GP previously running Bursledon Surgery.

In discussion with the CCG, Blackthorn Health Centre now proposes to make these temporary arrangements permanent from October 2021, if agreed by the NHS Clinical Commissioning Group.

The coronovirus pandemic meant that Bursledon Surgery was used as a hub for consultations with patients from across the Eastern Southern Parishes with a suspected COVID-19 infection and, more recently, as a vaccination site supporting our highly successful delivery of the COVID-19 vaccination programme.

Whilst Bursledon Surgery has been used for other purposes since spring 2020, patients have been offered ‘face to face’ appointments at Blackthorn Health Centre or remote consultation offered via telephone, video or online.

The proposal confirms that all GP services for all patients of both practices will in future be provided only from Blackthorn Health Centre. The proposal intends to create a single stable practice able to deliver high quality continuing care to all patients from a single site.

If the proposal is accepted, it means that the Lowford Centre surgery site would continue to have an important role in the delivery of NHS primary care services within the local area.

The Lowford Centre surgery site would be used as a base for new staff employed by practices across the Eastleigh Southern Parishes (which includes Hedge End Medical Centre and West End Surgery) to support GPs in the delivery of care to their patients, e.g. social prescribers, care navigators, physiotherapists, mental health practitioners, clinical pharmacists, youth counselling services and health and wellbeing coaches. It will also be used as a base for GP services at evenings and weekends, known locally as Appointments+ or 'the Hub' (currently based in Botley Health Centre).

We welcome hearing from you about this proposal.

1. Which GP practice are you registered with?


2. When did you last contact your GP surgery?


3. How often do you attend your GP surgery for a face-to-face appointment?


4. How do you currently travel to face-to-face appointments?


5. From your home, how would you find travelling to Blackthorn Health Centre for a face-to-face appointment?


6. What issues may make it difficult for you to attend Blackthorn Health Centre for a face-to-face appointment?


7. On a scale of 1 to 4 (with 1 being very poor and 4 being very good), what is your experience of travelling to Blackthorn Health Centre for a face-to-face appointment?


8. How long does it typically take to wait for an appointment with a healthcare professional from the moment of contacting the practice for the following two types of appointment?

Urgent appointmentRoutine appointment
Within 24 hours
Within two days
Within one week
Within two weeks
Within three weeks
Over three weeks

9. On a scale of 1 to 4 (with 1 being unimportant and 4 being very important), how important are the following when it comes to accessing GP services?

Distance/time needed to travel by car
Distance/time needed to travel by public transport
Being able to see the same GP or health clinician on each face-to-face or telephone visit
Being able to see the right person for your need at the right time
Being given an increased choice of when you can make a routine GP/nurse appointment
The service being located as close to where you live as possible
The service being located where it covers a larger area to ensure it can be staffed by the right people and has consistent opening times
Healthcare professionals being able to access your medical record

10. Have you ever heard of or used the following services?

Yes, I have heard of this service but not used itYes, I have used the serviceNo, I do not know what this service is
Urgent GP appointments (same day appointments)
NHS 111
Appointments+ and out of hours GP appointments (weekend, evening and bank holiday GP appointments)
Patient Access (a way of booking GP appointments and requesting repeat prescriptions online)
Care navigators
Social prescribers
NHS app
E-consult (an online form of contacting your GP practice)
Electronic Prescription Service (which allows your GP to send your prescription electronically from their computer to your chosen pharmacy)

11. In the last eighteen months there has been an increase in the use of online ways to contact and receive advice from a GP. Do you have access to a computer, tablet or smart phone to use this service?


12. It is proposed that all appointments with a GP, nurse or other healthcare professional, which are needed between 8.00am and 6.30pm Monday to Friday, take place at Blackthorn Health Centre.

What do you think of this proposal?