2024 Citizens Advice North Herts Access Survey

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1. Are you or have you ever been a client of Citizens Advice? *

Yes in the last 12 months
Yes but not in the last 12 months
No

Comments:

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2. If you've used our services, why did you choose Citizens Advice to help you? *

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3. How did you hear about Citizens Advice and the services we offer? Please tick all that apply. *

General awareness
Social Media
Web Search
Another organisation told me
Local or national press
Recommendation from someone else who has previously used our services
Other (please specify):

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4. How would you like to be able to get advice? (Tick up to 2 ) *

Face to face in person in one of our offices
Face to face at a community contact centre (eg at a local library or community centre)
Telephone call
Email
Website

Comments:

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5. When is the best time for you to contact us? (Tick only 1 box) *

Office Hours (Mon-Fri 9am-5pm)
Weekends
Evenings (after 5pm)

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6. Do you have access to the internet and feel comfortable using it? *

Yes
No

Comments:

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7. Over the next year, what do you think are the top three issues (from the list below) that will affect your household the most? *

Inflation rate
Energy Prices
Benefit or Pension Claims
Rising rental or mortgage costs
Debt
Relationship Breakdown

Housing
Education
Health & Well-being
Employment
Other (please specify):

Comments:

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8. In addition to advice, we can also offer the following services; please tick the 1 that interests you the most. *

Energy saving advice
Scams awareness and prevention
Support on managing money
Support with the rising cost of living
Other (please specify):

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9. What is your age? *

20 or under
21 - 30
31 - 40
41 - 50

51 - 60
61 -70
70 +

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10. Do you class yourself as having a disability or long term health condition? *

Yes
No

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11. Which of the following categories best describes your employment status? *

Employed, working full-time
Employed, working part-time
Self-employed
Unemployed, looking for work
Unemployed, NOT looking for work e.g. caring responsibilities, looking after children, health reasons
Retired
Student

12. Please add any additional comments or suggestions for our service.

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