Who is Healthwatch Norfolk?
Healthwatch Norfolk is the independent voice for patients, service users and Carers in the county. We gather your views of health and social care services to ensure they are heard by the people in charge.
What is this survey about?
Healthwatch Norfolk is working with Norfolk County Council’s adult social care services to understand the quality of life of people living in care homes across Norfolk, and whether care is tailored to each person’s needs and preferences. Hearing directly from family and friends allows us to gain your views and helps us recommend ways that care homes can improve the quality of life of the people who live in them.
The survey will take around 5-10 minutes to complete, although all the questions are optional.
If you would like to leave more in-depth feedback, please call Healthwatch Norfolk on 01953 856029, and we will arrange a time to ring you back to gather your views. Alternatively, please email: enquiries@healthwatchnorfolk.co.uk.
You do not have to answer every question, but please answer as many questions as you can to help us understand your views on this topic.
How the survey results will be used
Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at: www.healthwatchnorfolk.co.uk/about-us/privacy-statement.
All responses to the survey are anonymous, so nobody will know what you have said. The information will be used by Healthwatch Norfolk to make recommendations to adult social care on how quality of life can be improved across Norfolk care homes, with care that suits people as individuals.
Need help?
If you need any support to complete the survey please contact us and we can arrange a telephone call to help you to complete the survey.
Tel: 01953 856029 Email: enquiries@healthwatchnorfolk.co.uk.
Want to keep in touch?
To stay up to date with what we are doing at Healthwatch, you can sign up to our newsletter at the bottom of this page: www.healthwatchnorfolk.co.uk.
If you do not use email, you can call Healthwatch Norfolk on 01953 856029 to ask to receive our newsletter via post.
Survey closing date: XXXX