Community Transport in Cheshire West and Chester


Community Transport services are provided to residents who are unable to access conventional public transport by Cheshire West and Chester Council, to help them remain independent and access essential services. 

The Council commissions (or buys-in) these services and our current contracts are due to end in March 2021.  Therefore there is an opportunity to review what works well about the community transport service, and what changes may enhance services, before putting in place new contracts.

We are considering a number of proposals to ensure community transport services meet people’s needs now and in the future, in way that is both fair and equitable across the Borough, and is affordable for the Council to run.
These include:
  1. Increasing the number of residents using the service
  2. Reviewing routes in operation
  3. Contributing to tackling the climate emergency
  4. Reviewing fares charged for the service
We would like to hear your views on these proposals, to help inform decisions about the future development of the community transport service. 

How to complete this survey

Please ensure you have read the full consultation document before answering this survey. This can be found on the consultation web page.

To ensure that your response is submitted, please press the ‘Submit survey’ button on the last page of this questionnaire. If you have chosen to leave some questions blank, please make sure that you click through to the last page to press this button, otherwise the answers that you have given may not be included in our results.

Please submit your response by 22 May 2020.

Completing this questionnaire is voluntary and all the information you provide will be treated in the strictest of confidence. No information will be released that could identify an individual, organisation or household.

Council information is also available in audio, Braille, large print or other formats. If you would like a copy in a different format, in another language or require a BSL interpreter, please email, telephone 0300 123 8 123 or textphone 18001 01606 275 757.

If you would like to know more about how we use and store the information you give us in this survey, you can find out by visiting