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Cross Country Accessibility Panel
1.
Welcome to the CrossCountry Trains Accessibility Panel Recruitment portal
Hi there
Thanks so much for expressing interest in our Accessibility Panel.
CrossCountry Trains are looking for volunteers to share their views and insights about travel and accessibility in your local area. We do hope you'll sign up and be able to help out!
We've set up a national Accessibility Panel which will look at some of the big picture issues facing our network which extends all the way from Aberdeen right down to Cardiff, Penzance and the South Coast.
But we are also looking for both rail users and non-users to talk openly and honestly about their journey experiences - whether it's an annual holiday trip, weekend getaway or more regular business travel. Our new regional panels will cover a wide range of access issues but especially focus on the needs of disabled people and older people. We're really keen to hear from customers with 'hidden' disabilities so we can learn and improve our customer experience.
So please take just 5 minutes to answer some easy questions and then let us know how you'd like to help us - the more the merrier!
We're looking forward to hearing from you
Jon Harris
Cross Country Trains Accessibility Panel
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1.
Question 1.
Thank you for taking the time to complete this quick survey for CrossCountry Trains
Data collected as part of the survey will be stored securely on SmartSurvey's servers. Your data is protected under GDPR regulations and cannot be passed on to third parties without your consent. Aggregated, anonymous survey results may be shared with local authorities and transport providers to help improve the local sustainable transport network. No individual can be identified by this.
Do you consent to the data you provide being used as described above? (If you choose 'No', you will not be able to continue with the survey.)
Required
- Required.
Yes
No
2.
Question 2.
Are you a rail user?
Yes - on CrossCountry services only
Yes - on CrossCountry and other rail services
Yes - but not on CrossCountry services
No - I use other ways to travel
3.
Question 3.
If you answered 'yes', let us know how you usually use the train (tick all that apply)
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Long distance business travel
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Long distance leisure travel
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Long distance - other purposes (e.g. education)
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Short journeys - commuting
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Short journeys - leisure/social
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Short journeys - education
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Short journeys- shopping
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Short journeys - health
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
Short journeys - other
Once a year
2-3 times year
Once a month
2-3 times a month
Weekly
2-3 times a week
Daily
If there are other types of journey you make please tell us here:
This is required
4.
Question 4.
How would you like to help us?
Take a look at the options of ways to help out the Accessibility Panel and tell us which you'd consider. There's no pressure - we would welcome your input however big or small
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Completing specific online surveys on access topics
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Telling us about your experiences on a journey (bit like a diary)
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Reporting areas for improvement (on train, station experience, parking, bus connections, booking ahead)
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Being consulted on policies and plans
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Taking part in a focus group on a specific topic (e.g. staff training, changes to website etc)
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Attendance at a Regional Panel - online (twice a year)
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Attendance at a Regional Panel - in person (twice a year)
Yes - count me in
Possibly - but tell me more
No thank you- not for me
Attendance at our National Panel - online (four times a year)
Yes - count me in
Possibly - but tell me more
No thank you- not for me
If you have any skills or areas not listed above, please do tell us other ways you think you could help
This is required
5.
Question 5.
Areas of Interest
We're interested in hearing feedback about every part of your journey, from when you first decided to travel, to the end of your trip. Let us know the areas that matter to you and where you're particularly interested in giving your views
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Journey planning/website experience
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Ticket booking and reservations
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Passenger Assistance - booking and planning
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Passenger Assistance - experience on the day of travel
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Station experience - staff at ticket office, ticket gates, platform etc
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Station experience - facilities
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Parking - mobility and access issues
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
On the train experience
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Onward travel advice and help
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Travel information and guidance
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Getting support in an emergency
Yes - I'd really like to comment
Possibly - depends on the issue
No thank you - not a priority for me
Are there any other areas you feel strongly about
This is required
6.
Question 6.
How long I'm prepared to be involved
The Accessibility Panel structure is set up for the next 18 months, while bigger changes are being put in place about how the UK rail system will work. Accessibility and inclusion will continue to be key themes into the future, but for now let us know how long you're willing to be on the panel
I'll try it for a month
3 months
6 months
12 months
18 months
Don't know
Other (please specify time duration):
This is required
Input box for - Other (please specify time duration):
7.
Question 7.
Please let us have the first part of your postcode (eg GL2) This helps look at all the responses across the network to make sure we have good representation
8.
Question 8.
How would you self-describe your gender (this is to help us see if there are any specific transport issues linked across to gender)
Male
Female
Prefer not to say
I would describe myself as
This is required
Input box for - I would describe myself as
9.
Question 9.
Which age bracket would you place yourself in (this helps us look at any trends in terms of travel needs)
Under 18
18-30
31-54
55-70
70+
Prefer not to say
10.
Question 10.
Would you describe yourself as a disabled person and/or someone with a mobility need? (this is to help with representation across the regions we serve)
Yes
No
Prefer not to say
11.
Question 11.
And finally, please let us have a phone number or email so we can get back in touch with you. These details will be held securely and only used for Accessibility Panel purposes.
Email
Phone number
