2024 SUS Customer Satisfaction Survey

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1. What county do you live in?

Manatee County
Hardee County
DeSoto County
Sarasota County

2. What service(s) have you received from Step Up Suncoast in the last 6 months?

Energy Assistance
Head Start/Early Head Start
Healthy Families Manatee
HIPPY
Parents as Teachers

CATCH - Speech Screening for Preschoolers
Weatherization
Family Self Sufficiency
Housing and Financial Literacy Counseling

First Time Home Buyers Workshop
Whole Child Manatee
VITA - Income Tax Preparation
Other (please specify):

3. How did you hear about Step Up Suncoast?

4. Did the service help you with your immediate needs?

Yes
No

5. Did you receive information on other programs that might be helpful to you?.

Yes
No

6. If Step up Suncoast was unable to work with you to address your needs/concerns, the reasons were clearly stated?

Yes
No
Not Applicable

Comments:

7. How satisfied were you with the overall service you received?

Excellent
Satisfactory
Neutral
Needs Improvement (Please explain below)
Not Acceptable (Please explain below)

Comments:

8. Were you treated with courtesy and respect?

Yes
Needs Improvement (Please explain below)
No

Comments:

9. If you were unhappy with the service, how well was your concern handled?

I did not have a concern
Excellent
Satisfactory
Needs Improvement (Please explain below)
Not Acceptable (Please explain below)

Comments:

10. How accessible were our services for you?

Excellent
Satisfactory
Neutral
Needs Improvement (Please explain below)
Not Acceptable (Please explain below)

Comments:

11. Please tell us what we do well and/or what we need to improve (Please explain below)

12. May we reach out to you?

Yes
No

Contact info:

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