Digital Inclusion Survey 2025

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1. What is your postcode?

2. Have you ever used the internet before?

Yes
No
Yes - with help

3. Do you have access to the internet at home?

Yes, reliable connection
Yes, but unreliable connection
No, I do not have internet at home

4. If you are not using the internet, what is stopping you?

5. My biggest barrier to going online is:

6. What device(s) do you regularly use to go online?

7. What things would you do online if you had the skills or access to the internet?

8. Do you need access to a computer, smartphone or tablet to get online?

9. Do you need access to the internet?

An internet connection at home
Data for your mobile phone
A contract for your mobile phone
A place near me with free WiFi
Or
I do not need any of the above

10. Do you need help to use the internet?

Yes, I need help to use the internet
No, I do not need help

11. Do you need help to do things online?

Yes, for connecting with people online (using Zoom or other video applications)
Yes, for using social media (such as Facebook and Instagram)
Yes, for searching for information (using search engines such as Google)
Yes, for finding travel information and getting directions (using maps and planning journeys)
Or
I do not need any of the above

12. Do you need help with a specific task or problem?

I am looking for social activities and things to do
I need help applying for benefits
I need help using online banking
I need help to find housing or help with my home
I am trying to find a job or get work
I want to get in touch with a health practitioner
I want to improve my health and wellbeing
I want to find volunteering opportunities

	Yes	No	Unsure
Apply for a job	Apply for a job Yes	Apply for a job No	Apply for a job Unsure
Book a GP Appointment Order a prescription	Book a GP Appointment Order a prescription Yes	Book a GP Appointment Order a prescription No	Book a GP Appointment Order a prescription Unsure
Booked a holiday or trip	Booked a holiday or trip Yes	Booked a holiday or trip No	Booked a holiday or trip Unsure
Buy groceries from a supermarket chain	Buy groceries from a supermarket chain Yes	Buy groceries from a supermarket chain No	Buy groceries from a supermarket chain Unsure
Check or update a social media like Facebook	Check or update a social media like Facebook Yes	Check or update a social media like Facebook No	Check or update a social media like Facebook Unsure
Check your email	Check your email Yes	Check your email No	Check your email Unsure
Compare products or services	Compare products or services Yes	Compare products or services No	Compare products or services Unsure
Contacted a local councillor / MP online	Contacted a local councillor / MP online Yes	Contacted a local councillor / MP online No	Contacted a local councillor / MP online Unsure
Do instant messaging (e.g. messenger,WhatsApp)	Do instant messaging (e.g. messenger,WhatsApp) Yes	Do instant messaging (e.g. messenger,WhatsApp) No	Do instant messaging (e.g. messenger,WhatsApp) Unsure
Do research for a course or learning	Do research for a course or learning Yes	Do research for a course or learning No	Do research for a course or learning Unsure
Go online for work purposes	Go online for work purposes Yes	Go online for work purposes No	Go online for work purposes Unsure
Help Children with their homework	Help Children with their homework Yes	Help Children with their homework No	Help Children with their homework Unsure
Listen or download music online	Listen or download music online Yes	Listen or download music online No	Listen or download music online Unsure
Looking for information about local council services	Looking for information about local council services Yes	Looking for information about local council services No	Looking for information about local council services Unsure
Looking for information on government services	Looking for information on government services Yes	Looking for information on government services No	Looking for information on government services Unsure
Maintain a personal website	Maintain a personal website Yes	Maintain a personal website No	Maintain a personal website Unsure
Make or receive phone calls, like Skype	Make or receive phone calls, like Skype Yes	Make or receive phone calls, like Skype No	Make or receive phone calls, like Skype Unsure
Order a takeaway food for delivery or collection	Order a takeaway food for delivery or collection Yes	Order a takeaway food for delivery or collection No	Order a takeaway food for delivery or collection Unsure
Order birthday presents/items from online store	Order birthday presents/items from online store Yes	Order birthday presents/items from online store No	Order birthday presents/items from online store Unsure
Pay your bills	Pay your bills Yes	Pay your bills No	Pay your bills Unsure
Paying a local council tax, fine or service	Paying a local council tax, fine or service Yes	Paying a local council tax, fine or service No	Paying a local council tax, fine or service Unsure
Paying your TV license	Paying your TV license Yes	Paying your TV license No	Paying your TV license Unsure
Place a bet online or via an app	Place a bet online or via an app Yes	Place a bet online or via an app No	Place a bet online or via an app Unsure
Post messages on discussion or message boards	Post messages on discussion or message boards Yes	Post messages on discussion or message boards No	Post messages on discussion or message boards Unsure
Purchased concert or gig tickets	Purchased concert or gig tickets Yes	Purchased concert or gig tickets No	Purchased concert or gig tickets Unsure
Read a blog or watch a video blog	Read a blog or watch a video blog Yes	Read a blog or watch a video blog No	Read a blog or watch a video blog Unsure
Read newspapers or news	Read newspapers or news Yes	Read newspapers or news No	Read newspapers or news Unsure
Search for or find a location	Search for or find a location Yes	Search for or find a location No	Search for or find a location Unsure
Sell things online	Sell things online Yes	Sell things online No	Sell things online Unsure
Send attachments with your email	Send attachments with your email Yes	Send attachments with your email No	Send attachments with your email Unsure
Send Emails to friends and family	Send Emails to friends and family Yes	Send Emails to friends and family No	Send Emails to friends and family Unsure
Send or receive emails from friends and family	Send or receive emails from friends and family Yes	Send or receive emails from friends and family No	Send or receive emails from friends and family Unsure
Signed a petition, supported a campaign	Signed a petition, supported a campaign Yes	Signed a petition, supported a campaign No	Signed a petition, supported a campaign Unsure
Use your banks online services	Use your banks online services Yes	Use your banks online services No	Use your banks online services Unsure
Watch online/download TV programmes or films	Watch online/download TV programmes or films Yes	Watch online/download TV programmes or films No	Watch online/download TV programmes or films Unsure

Digital Inclusion Survey 2025

1. What is your postcode?

2. Have you ever used the internet before?

3. Do you have access to the internet at home?

4. If you are not using the internet, what is stopping you?

5. My biggest barrier to going online is:

6. What device(s) do you regularly use to go online?

7. What things would you do online if you had the skills or access to the internet?

8. Do you need access to a computer, smartphone or tablet to get online?

9. Do you need access to the internet?

10. Do you need help to use the internet?

11. Do you need help to do things online?

12. Do you need help with a specific task or problem?

13. Do you have any other areas of support or need?