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Digital Inclusion Survey 2025

Page 1

Question 1.

What is your postcode?

Question 2.

Have you ever used the internet before?

Question 3.

Do you have access to the internet at home?

Question 4.

If you are not using the internet, what is stopping you?

Question 5.

My biggest barrier to going online is:

This is required
Question 6.

What device(s) do you regularly use to go online?

Question 7.

What things would you do online if you had the skills or access to the internet?

Apply for a job 
Book a GP Appointment Order a prescription
Booked a holiday or trip 
Buy groceries from a supermarket chain 
Check or update a social media like Facebook 
Check your email 
Compare products or services 
Contacted a local councillor / MP online 
Do instant messaging (e.g. messenger,WhatsApp) 
Do research for a course or learning 
Go online for work purposes 
Help Children with their homework 
Listen or download music online 
Looking for information about local council services 
Looking for information on government services 
Maintain a personal website 
Make or receive phone calls, like Skype 
Order a takeaway food for delivery or collection 
Order birthday presents/items from online store 
Pay your bills 
Paying a local council tax, fine or service 
Paying your TV license 
Place a bet online or via an app 
Post messages on discussion or message boards 
Purchased concert or gig tickets 
Read a blog or watch a video blog 
Read newspapers or news 
Search for or find a location 
Sell things online 
Send attachments with your email 
Send Emails to friends and family 
Send or receive emails from friends and family 
Signed a petition, supported a campaign
Use your banks online services 
Watch online/download TV programmes or films 
Question 8.

Do you need access to a computer, smartphone or tablet to get online?

Question 9.

Do you need access to the internet?

Or

Question 10.

Do you need help to use the internet?

Question 11.

Do you need help to do things online?

Or

Question 12.

Do you need help with a specific task or problem?

Question 13.

Do you have any other areas of support or need?

Or