B&NES Digital and Technology Strategy - Resident Engagement Survey

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Bath & North East Somerset Council is committed to giving residents a bigger say in shaping the services they use. We recognise that listening to residents is essential to delivering social care that is inclusive, effective, and fit for purpose.

This survey will gather feedback from a diverse range of residents, including those from underrepresented groups, to ensure that everyone's voice is heard. As the council embraces digital and technological innovation, we want to understand how these tools can complement services – and where they might create barriers.

Your insights will help us design services that are accessible, equitable, and responsive to the needs of all residents.

The survey should take no longer than 10 minutes  to complete. If you have any questions, or require an alternative format, please contact info@healthwatchbathnes.co.uk. The closing date for responses is Friday 21st November 2025.

This survey is confidential and all the information you provide will be treated in strict confidence and will only be used for the purposes of this survey. (https://healthwatchbathnes.co.uk/privacy)

1. Please tell us the first part of your postcode and the number in the second part of your postcode (e.g. BS14 3)

 

2. Do you provide care to a friend or family member? 

A carer is someone who provides unpaid support to a family member, partner or friend who can’t cope alone due to illness, disability, mental health issues, addiction, or age-related needs.

 

3. If yes, are you filling this out relating to yourself or to reflect the views of the cared for person? 

We are interested to hear both, but if doing so please complete the survey multiple times, once for yourself and once for the cared for person

 

4. Has a health/social care professional or charity provided you with any digital tools or tech to help you with day-to-day living? (select all that apply)

(digital tools and tech are electronic devices that are designed to support specific needs)

 

5. What benefits do these digital and tech tools provide? (select as many as are applicable)

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeNot applicable
I feel safer to live at home independently
I feel more confident to do everyday tasks
I feel more confident to go out in the community
It supports me to provide care to a family member/friend
I feel more confident that a family member/friend is safe at home
It gives me more control over the care I receive 
No benefit
 

6. Are there any other benefits these tools provide? (Please do not include any information that may identify yourself or others)

 

7. Do you use any other digital tools/electronic devices that help you in your day-to-day living? (select all that apply)

 

8. What benefits do these digital and tech tools provide? (select all that apply)

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeNot applicable
Supports my physical health
Supports my mental health
Makes me feel safer living at home
Aids my memory 
Helps me keep in touch with friends and family
Generally supports me in my day to day activities at home
Helps me to get out and about 
Helps me to do grocery shopping
For local news and weather updates 
 

9. Are there any other benefits these tools provide? (Please do not include any information that may identify yourself or others)

 

10. How would you like digital tools and technologies to help you with day-to-day living? (select all that apply)

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeNot applicable
Easier access to information and advice
More control over care and support
Faster communication with services
Reminders for appointments or medication
Help with staying connected to others
Support to live independently at home 
So I feel confident that a cared for person is safe
I would not like digital tools and technologies to support me with day-to-day living
 

11. Is there anything else you would like digital tools and technologies to help you with day-to-day living? (Please do not include any information that may identify yourself or others)

 

12. What, if any, would stop you from using digital tools and technologies in day-to-day life? (select all that apply)

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeNot applicable
Not confident using digital devices
Lack of access to internet or equipment
Worry about data privacy or security
Prefer speaking to someone in person
Hard to understand or use the technology
Concern it might replace face-to-face support
It might fail when I need it most
I do not have any concerns
 

13. Is there anything else that would stop you from using digital tools and technologies in day-to-day life?

 

14. Would you be interested in taking part in future conversations or giving feedback to help shape the B&NES Local Authorities digital and technology offer to residents?

Your contact details will be shared with the local authority and will only be used by Healthwatch or the Local Authority for the purpose of contacting you to take part in future conversations or to give feedback on outcomes of the survey. You can unsubscribe from such emails at any time.