GP Practice Internal Communications questionnaire

For the past 18 months Hampshire, Southampton, Portsmouth and Isle of Wight CCG teams have been closely working to identify opportunities to collaborate and be innovative with our work with a shared learning approach.

The communications and engagement team wants to ensure information is sent to practices in a clear, consistent way which avoids duplication and offers people one place to receive national, regional and local information.

Feedback from practices across Hampshire and the Isle of Wight have expressed concerns on occasion about the volume, confusion and conflicting information received from various sources.

As we come together as a statutory Integrated Care System (ICS) from April 2022, it gives us a timely opportunity to review the communication and engagement to ensure we are providing you with a consistent and trusted way to share updates, while avoiding unnecessary duplication.

The survey will take five minutes to complete.

Thank you for your time

1. How often do you use the following internal communications channels (please select one in each one that you may use):

	Very frequently	Frequently	Sometimes	Rarely	Very rarely	Never	I don’t know what this is
GP Bulletin Primary Care Connect	GP Bulletin Primary Care Connect Very frequently	GP Bulletin Primary Care Connect Frequently	GP Bulletin Primary Care Connect Sometimes	GP Bulletin Primary Care Connect Rarely	GP Bulletin Primary Care Connect Very rarely	GP Bulletin Primary Care Connect Never	GP Bulletin Primary Care Connect I don’t know what this is
COVID GP portal	COVID GP portal Very frequently	COVID GP portal Frequently	COVID GP portal Sometimes	COVID GP portal Rarely	COVID GP portal Very rarely	COVID GP portal Never	COVID GP portal I don’t know what this is
TeamNet/Clarity	TeamNet/Clarity Very frequently	TeamNet/Clarity Frequently	TeamNet/Clarity Sometimes	TeamNet/Clarity Rarely	TeamNet/Clarity Very rarely	TeamNet/Clarity Never	TeamNet/Clarity I don’t know what this is
FYI Friday	FYI Friday Very frequently	FYI Friday Frequently	FYI Friday Sometimes	FYI Friday Rarely	FYI Friday Very rarely	FYI Friday Never	FYI Friday I don’t know what this is
Face-to-face/virtual meeting	Face-to-face/virtual meeting Very frequently	Face-to-face/virtual meeting Frequently	Face-to-face/virtual meeting Sometimes	Face-to-face/virtual meeting Rarely	Face-to-face/virtual meeting Very rarely	Face-to-face/virtual meeting Never	Face-to-face/virtual meeting I don’t know what this is
West Hampshire GP portal	West Hampshire GP portal Very frequently	West Hampshire GP portal Frequently	West Hampshire GP portal Sometimes	West Hampshire GP portal Rarely	West Hampshire GP portal Very rarely	West Hampshire GP portal Never	West Hampshire GP portal I don’t know what this is
Extranet on previous CCG website	Extranet on previous CCG website Very frequently	Extranet on previous CCG website Frequently	Extranet on previous CCG website Sometimes	Extranet on previous CCG website Rarely	Extranet on previous CCG website Very rarely	Extranet on previous CCG website Never	Extranet on previous CCG website I don’t know what this is
Emails from primary care team	Emails from primary care team Very frequently	Emails from primary care team Frequently	Emails from primary care team Sometimes	Emails from primary care team Rarely	Emails from primary care team Very rarely	Emails from primary care team Never	Emails from primary care team I don’t know what this is

Other - please let us know of any other local information channels you use which is not listed here:

2. How useful do you find the following internal communications channels (please select one in each one that you may use):

	Extremely useful	Useful	Somewhat useful	Not useful	Not useful at all	I don’t know what this is
GP Bulletin Primary Care Connect	GP Bulletin Primary Care Connect Extremely useful	GP Bulletin Primary Care Connect Useful	GP Bulletin Primary Care Connect Somewhat useful	GP Bulletin Primary Care Connect Not useful	GP Bulletin Primary Care Connect Not useful at all	GP Bulletin Primary Care Connect I don’t know what this is
COVID GP portal	COVID GP portal Extremely useful	COVID GP portal Useful	COVID GP portal Somewhat useful	COVID GP portal Not useful	COVID GP portal Not useful at all	COVID GP portal I don’t know what this is
TeamNet/Clarity	TeamNet/Clarity Extremely useful	TeamNet/Clarity Useful	TeamNet/Clarity Somewhat useful	TeamNet/Clarity Not useful	TeamNet/Clarity Not useful at all	TeamNet/Clarity I don’t know what this is
FYI Friday	FYI Friday Extremely useful	FYI Friday Useful	FYI Friday Somewhat useful	FYI Friday Not useful	FYI Friday Not useful at all	FYI Friday I don’t know what this is
Face-to-face/virtual meeting	Face-to-face/virtual meeting Extremely useful	Face-to-face/virtual meeting Useful	Face-to-face/virtual meeting Somewhat useful	Face-to-face/virtual meeting Not useful	Face-to-face/virtual meeting Not useful at all	Face-to-face/virtual meeting I don’t know what this is
West Hampshire GP portal	West Hampshire GP portal Extremely useful	West Hampshire GP portal Useful	West Hampshire GP portal Somewhat useful	West Hampshire GP portal Not useful	West Hampshire GP portal Not useful at all	West Hampshire GP portal I don’t know what this is
Extranet on previous CCG website	Extranet on previous CCG website Extremely useful	Extranet on previous CCG website Useful	Extranet on previous CCG website Somewhat useful	Extranet on previous CCG website Not useful	Extranet on previous CCG website Not useful at all	Extranet on previous CCG website I don’t know what this is
Emails from primary care team	Emails from primary care team Extremely useful	Emails from primary care team Useful	Emails from primary care team Somewhat useful	Emails from primary care team Not useful	Emails from primary care team Not useful at all	Emails from primary care team I don’t know what this is

Other - please let us know of any other local information channels you use which is not listed here and how useful it is:

3. How would you prefer to get your information? (Please tick all that apply)

4. How important are the following statements to you (Please tick one in each statement as applies):

	Extremely important	Important	Somewhat important	Not important	Not at all important
I want to go to one place to get all my information	I want to go to one place to get all my information Extremely important	I want to go to one place to get all my information Important	I want to go to one place to get all my information Somewhat important	I want to go to one place to get all my information Not important	I want to go to one place to get all my information Not at all important
I want information to be shared in a timely way	I want information to be shared in a timely way Extremely important	I want information to be shared in a timely way Important	I want information to be shared in a timely way Somewhat important	I want information to be shared in a timely way Not important	I want information to be shared in a timely way Not at all important
I want there to be an area for geographical updates as well as local, regional and national updates	I want there to be an area for geographical updates as well as local, regional and national updates Extremely important	I want there to be an area for geographical updates as well as local, regional and national updates Important	I want there to be an area for geographical updates as well as local, regional and national updates Somewhat important	I want there to be an area for geographical updates as well as local, regional and national updates Not important	I want there to be an area for geographical updates as well as local, regional and national updates Not at all important
I want to be able to have peer-to-peer conversations	I want to be able to have peer-to-peer conversations Extremely important	I want to be able to have peer-to-peer conversations Important	I want to be able to have peer-to-peer conversations Somewhat important	I want to be able to have peer-to-peer conversations Not important	I want to be able to have peer-to-peer conversations Not at all important
I want to have a centralised place to view all training opportunities	I want to have a centralised place to view all training opportunities Extremely important	I want to have a centralised place to view all training opportunities Important	I want to have a centralised place to view all training opportunities Somewhat important	I want to have a centralised place to view all training opportunities Not important	I want to have a centralised place to view all training opportunities Not at all important
I want a centralised location to access communications materials	I want a centralised location to access communications materials Extremely important	I want a centralised location to access communications materials Important	I want a centralised location to access communications materials Somewhat important	I want a centralised location to access communications materials Not important	I want a centralised location to access communications materials Not at all important
I want to be alerted when an important piece of information is available	I want to be alerted when an important piece of information is available Extremely important	I want to be alerted when an important piece of information is available Important	I want to be alerted when an important piece of information is available Somewhat important	I want to be alerted when an important piece of information is available Not important	I want to be alerted when an important piece of information is available Not at all important
I value a weekly summary of the key updates for me to read	I value a weekly summary of the key updates for me to read Extremely important	I value a weekly summary of the key updates for me to read Important	I value a weekly summary of the key updates for me to read Somewhat important	I value a weekly summary of the key updates for me to read Not important	I value a weekly summary of the key updates for me to read Not at all important
I want to be able to publish updates/information myself to help get messaging out sooner	I want to be able to publish updates/information myself to help get messaging out sooner Extremely important	I want to be able to publish updates/information myself to help get messaging out sooner Important	I want to be able to publish updates/information myself to help get messaging out sooner Somewhat important	I want to be able to publish updates/information myself to help get messaging out sooner Not important	I want to be able to publish updates/information myself to help get messaging out sooner Not at all important

Other - please let us know of other ideas that are important to you for internal communications support

GP Practice Internal Communications questionnaire

1. How often do you use the following internal communications channels (please select one in each one that you may use):

2. How useful do you find the following internal communications channels (please select one in each one that you may use):

3. How would you prefer to get your information? (Please tick all that apply)

4. How important are the following statements to you (Please tick one in each statement as applies):

5. Are there any other comments, questions or concerns you would like to share regarding internal communications support?

6. What is your profession?

7. Which geographical area are you based in?