Help make government payment accessible


1. Join in GOV.UK Pay access needs research panel
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What is GOV.UK Pay access needs research panel? 

GOV.UK Pay sits in the Government Digital Service (GDS), which is part of the Cabinet Office. Our goal is to make it simple and secure for citizens to pay for government services online and for government services to receive and deal payment easily. 

To make sure our service user friendly and accessible, we are looking for people with access needs to participate in research so that we can make the payment process and tools as accessible as possible.

Who can join the panel? 

You can join the research panel if you: 
  • have an access need AND/OR
  • you use assistive technology

You don’t need to be good with computers or the internet to join. 

What would joining the panel involve? 

Joining the panel will involve completing our short survey to tell us more about you. Your answers won’t be shared with anyone else. This is to ensure you are invited to research that are most relevant to you. 

We will then identify the best research opportunities for you to take part in.

If I signed up the panel, would sort of research could I be invited to?   

Once you’ve signed up, you might be asked to:
  • try out our websites to see how it works for you 
  • talk to our researchers about your experience of using technology and dealing with payment  
  • talk to our researchers about how you’ve interacted with government in the past
Any time we invite you to research, we will provide details about the research project, so you can make an informed decision about whether you would like to take part. You’re free to withdraw at any time.

Research is either conducted at a location that best suits you (home or work), or in our government building in central London. For some research projects, we may be able to offer a voucher or incentive for participation. 

What data will you collect on this panel? 

We ask for:
  • basic demographic information
  • details about your access needs
  • whether you use any assistive technology, or have other adjustments when using technology
We collect this information for research purposes only. This helps us to send you research invitations that are most relevant to you and access needs. We do not share your information with anyone outside our immediate team. We will only pass your details on to the user researcher who will be working with you if you have explicitly consented to participating in the study. Anything you share with us is anonymised and has no influence on any past, current or future statuses, applications or other involvement with the government.

We will hold your information for 6 months. After this period, we will re-contact you to see if you still want to be on the panel. 

Your right to withdraw or complain 

Your participation in the panel is voluntary and you can withdraw at any time by emailing us at: