GUH Patient Experience Questionnaire

As part of the review of the newly opened Grange University Hospital, we would be very grateful if you could please complete the following questionnaire to feedback on your experience. This form can be completed if you, or your relative, has attended and/or been admitted to the Grange University Hospital.

There was an error on your page. Please correct any required fields and submit again. Go to the first error

Please tick the relevant box

I am a patient

I am a relative / carer answering on behalf of a patient

Before visiting the Grange University Hospital, were you aware the new hospital was opening?

Yes

Not sure

If you answered 'yes' to the last question please tell us how you heard about the new Grange University Hospital

Information provided by postal leaflet

Information provided by social media

Information provided by local engagement events

other

Not applicable

How easy was it for you and or your loved ones to access the Grange University Hospital by Public Transport?

Extemely difficult

Difficult

Neither difficult nor easy

Easy

Very easy

I / we did not use public transport

If you travelled by private vehicle, how helpful were the signposts from the main roads?

Very helpful

Helpful

Neither helpful nor unhelpful

Unhelpful

Very unhelpful

I / we did not use a private vehicle

Who was the first person you had contact with when you arrived at the Grange University Hospital

COVID Marshall/Security Guard

Receptionist

Volunteer

Ward Staff (Doctor / nurse etc...)

Cleaner

Porter

Other (please specify):

This is required

How helpful was the first person you had contact with in the Grange University Hospital?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

At the end of your stay at the Grange University Hospital were you moved to one of our other hospitals (Royal Gwent, Nevill Hall hospital, Ysbyty Ystrad Fawr)

Yes, my care was transfered to Royal Gwent, Nevill Hall hospital or Ysbyty Ystrad Fawr

No, I went to an other NHS hospital

Other

Thinking about your move to another hopistal how useful was the information you were given

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

I did not receive any information

During your stay were you in a single bedded room or a room with other patients

Sinlge bedded room

Multi bedded room

To what extent were you satisfied with your sense of privacy

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

To what extent were you satisfied with your opportunity to socialize / engage with other patients

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

To what extent were you satisfied with the standard of nursing care

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

How easy did you and your visitors find it to navigate around the hospital

It was easy - I did not need any help

It was easy when I followed the signs

I struggled with the signs / needed someone to help me

I got completely lost

Do you have any other comments or suggections?

Things I liked

Suggestions for improvement

GUH Patient Experience Questionnaire

Please tick the relevant box

Before visiting the Grange University Hospital, were you aware the new hospital was opening?

If you answered 'yes' to the last question please tell us how you heard about the new Grange University Hospital

How easy was it for you and or your loved ones to access the Grange University Hospital by Public Transport?

If you travelled by private vehicle, how helpful were the signposts from the main roads?

Who was the first person you had contact with when you arrived at the Grange University Hospital

How helpful was the first person you had contact with in the Grange University Hospital?

How safe did you feel in the Grange University Hospital with regards to staff/the building complying with COVID-19 regulations?

How would you describe the quality of the information you have received whilst in the Grange University Hospital?

At the end of your stay at the Grange University Hospital were you moved to one of our other hospitals (Royal Gwent, Nevill Hall hospital, Ysbyty Ystrad Fawr)

Thinking about your move to another hopistal how useful was the information you were given

During your stay in the Grange University Hospital, were you treated with dignity and respect by our staff?

During your stay were you in a single bedded room or a room with other patients

To what extent were you satisfied with your sense of privacy

To what extent were you satisfied with your opportunity to socialize / engage with other patients

To what extent were you satisfied with the standard of nursing care

To what extent were you satisfied with the quality of food that was provided in relation to the following factors

How easy did you and your visitors find it to navigate around the hospital

Do you have any other comments or suggections?

Page 1

Please tick the relevant box

Before visiting the Grange University Hospital, were you aware the new hospital was opening?

If you answered 'yes' to the last question please tell us how you heard about the new Grange University Hospital

How easy was it for you and or your loved ones to access the Grange University Hospital by Public Transport?

If you travelled by private vehicle, how helpful were the signposts from the main roads?

Who was the first person you had contact with when you arrived at the Grange University Hospital

How helpful was the first person you had contact with in the Grange University Hospital?

How safe did you feel in the Grange University Hospital with regards to staff/the building complying with COVID-19 regulations?

How would you describe the quality of the information you have received whilst in the Grange University Hospital?

At the end of your stay at the Grange University Hospital were you moved to one of our other hospitals (Royal Gwent, Nevill Hall hospital, Ysbyty Ystrad Fawr)

Thinking about your move to another hopistal how useful was the information you were given

During your stay in the Grange University Hospital, were you treated with dignity and respect by our staff?

During your stay were you in a single bedded room or a room with other patients

To what extent were you satisfied with your sense of privacy

To what extent were you satisfied with your opportunity to socialize / engage with other patients

To what extent were you satisfied with the standard of nursing care

To what extent were you satisfied with the quality of food that was provided in relation to the following factors

How easy did you and your visitors find it to navigate around the hospital

Do you have any other comments or suggections?