GUH Patient Experience Questionnaire

As part of the review of the newly opened Grange University Hospital, we would be very grateful if you could please complete the following questionnaire to feedback on your experience. This form can be completed if you, or your relative, has attended and/or been admitted to the Grange University Hospital.

1. Please tick the relevant box

I am a patient
I am a relative / carer answering on behalf of a patient

2. Before visiting the Grange University Hospital, were you aware the new hospital was opening?

Yes
No
Not sure

3. If you answered 'yes' to the last question please tell us how you heard about the new Grange University Hospital

4. How easy was it for you and or your loved ones to access the Grange University Hospital by Public Transport?

5. If you travelled by private vehicle, how helpful were the signposts from the main roads?

6. Who was the first person you had contact with when you arrived at the Grange University Hospital

7. How helpful was the first person you had contact with in the Grange University Hospital?

8. How safe did you feel in the Grange University Hospital with regards to staff/the building complying with COVID-19 regulations?

	Very safe	Safe	neither safe nor unsafe	Unsafe	Very unsafe
Social distancing	Social distancing Very safe	Social distancing Safe	Social distancing neither safe nor unsafe	Social distancing Unsafe	Social distancing Very unsafe
Use of face masks	Use of face masks Very safe	Use of face masks Safe	Use of face masks neither safe nor unsafe	Use of face masks Unsafe	Use of face masks Very unsafe
Presence of COVID-19 signage	Presence of COVID-19 signage Very safe	Presence of COVID-19 signage Safe	Presence of COVID-19 signage neither safe nor unsafe	Presence of COVID-19 signage Unsafe	Presence of COVID-19 signage Very unsafe

9. How would you describe the quality of the information you have received whilst in the Grange University Hospital?

	Extremely useful	Very useful	Somewhat useful	Not so useful	Not at all useful
On arrival	On arrival Extremely useful	On arrival Very useful	On arrival Somewhat useful	On arrival Not so useful	On arrival Not at all useful
On the ward	On the ward Extremely useful	On the ward Very useful	On the ward Somewhat useful	On the ward Not so useful	On the ward Not at all useful
Preparing to leave	Preparing to leave Extremely useful	Preparing to leave Very useful	Preparing to leave Somewhat useful	Preparing to leave Not so useful	Preparing to leave Not at all useful

10. At the end of your stay at the Grange University Hospital were you moved to one of our other hospitals (Royal Gwent, Nevill Hall hospital, Ysbyty Ystrad Fawr)

Yes, my care was transfered to Royal Gwent, Nevill Hall hospital or Ysbyty Ystrad Fawr
No, I went to an other NHS hospital
Other

11. Thinking about your move to another hopistal how useful was the information you were given

12. During your stay in the Grange University Hospital, were you treated with dignity and respect by our staff?

	Always	Often	Sometimes	Never	I did not meet them
Clinicians i.e. Nurses and Doctors	Clinicians i.e. Nurses and Doctors Always	Clinicians i.e. Nurses and Doctors Often	Clinicians i.e. Nurses and Doctors Sometimes	Clinicians i.e. Nurses and Doctors Never	Clinicians i.e. Nurses and Doctors I did not meet them
Admin staff	Admin staff Always	Admin staff Often	Admin staff Sometimes	Admin staff Never	Admin staff I did not meet them
Support staff i.e. Cleaners / Porters / Hostesses	Support staff i.e. Cleaners / Porters / Hostesses Always	Support staff i.e. Cleaners / Porters / Hostesses Often	Support staff i.e. Cleaners / Porters / Hostesses Sometimes	Support staff i.e. Cleaners / Porters / Hostesses Never	Support staff i.e. Cleaners / Porters / Hostesses I did not meet them

13. During your stay were you in a single bedded room or a room with other patients

Sinlge bedded room
Multi bedded room

14. To what extent were you satisfied with your sense of privacy

15. To what extent were you satisfied with your opportunity to socialize / engage with other patients

16. To what extent were you satisfied with the standard of nursing care

17. To what extent were you satisfied with the quality of food that was provided in relation to the following factors

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
The time of day food is provided	The time of day food is provided Very dissatisfied	The time of day food is provided Dissatisfied	The time of day food is provided Neutral	The time of day food is provided Satisfied	The time of day food is provided Very satisfied
The quality of food provided	The quality of food provided Very dissatisfied	The quality of food provided Dissatisfied	The quality of food provided Neutral	The quality of food provided Satisfied	The quality of food provided Very satisfied
The choice of food provided	The choice of food provided Very dissatisfied	The choice of food provided Dissatisfied	The choice of food provided Neutral	The choice of food provided Satisfied	The choice of food provided Very satisfied
The process for ordering food	The process for ordering food Very dissatisfied	The process for ordering food Dissatisfied	The process for ordering food Neutral	The process for ordering food Satisfied	The process for ordering food Very satisfied

18. How easy did you and your visitors find it to navigate around the hospital

It was easy - I did not need any help
It was easy when I followed the signs
I struggled with the signs / needed someone to help me
I got completely lost

19. Do you have any other comments or suggections?

Things I liked
Suggestions for improvement