1. Prescriptions Survey
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The aim of this survey is to put you at the heart of health and social care services in our borough. By getting feedback from as many people as possible we can see what is working well and what needs to be improved.
It only takes a minute to tell us about your experience of prescriptions. We use your views to raise concerns with the people running NHS and social care services to make care better.
Our survey is anonymous, and we will not publish any information to identify you.
1. In the past 12 months have you been given a prescription from a healthcare professional?
2. How satisfied were you with the process of getting a prescription overall?
3. How would you rate your initial contact with the healthcare professional prior to getting a prescription?
4. Have you ever encountered challenges or delays in getting your prescriptions approved?
5. Tell us about your latest experience with collecting your prescription (please choose all that apply)
6. Do you feel comfortable and confident to ask further information around medication or your condition from your pharmacist?
7. Do you feel the information you received about your medication was in an accessible format?
8. Are there any transport issues that affect your ability to access your prescriptions?
9. Are there any financial barriers or concerns related to the cost of your prescriptions?
10. How do you arrange your repeat prescription?
11. Have you ever had difficulties with getting a repeat prescription for your medications?
12. How easy or difficult is it for you to schedule and attend appointments for the medication review?
13. Have you ever needed assistance from family members, friends, or caregivers to obtain or manage your prescriptions?
14. Do you currently use the NHS App for any of the following: (please choose all that apply)?
15. Have you ever been directed to anything else other than medication (e.g. social prescribing, books or exercise)?
16. Is there anything else you'd like to share about your experiences with accessing prescriptions? (E.g. good practice examples, information that would help, anything that could be improved)