Talk To Us Event - Let's Talk About Your Health Services

Welcome to our survey!
As a Healthwatch West Berkshire we want to hear from you about your experiences with GP (General Practitioner) and pharmacy services.

This survey is part of our Listening Session in Newbury: 'Let's Talk About Your Health Services', where we are gathering feedback from local residents about their healthcare experiences.
Your input is essential in helping us identify the barriers people face and ensuring that services are more accessible and responsive to community needs.
By sharing your views you will help us:

- identify barriers to accessing GP and pharmacy services.
- gather feedback on the Pharmacy First programme.
- ensure local healthcare services meet the needs of the community.

Your responses are anonymous and will be used to create a report that will help to shape future healthcare policies.
Your voice matters!

Thank you for sharing your experiences!

1. What is your age?

Please tick the one below: *

2. What is the first part of your postcode? e.g, RG14 *

3. What is your gender identity? *

4. What is your ethnic group? *

5. Do you have any specific physical disabilities, learning disabilities, or sensory

impairment? Please, tell us more *

6. What is your surgery? *

7. How would you rate your surgery on a scale from 1 to 10, where 1 is the worst and 10 is the best? *

Why did you give that score? Please tell us a bit more about your experience

8. Have you ever used the Pharmacy First programme, where pharmacists can offer treatment for minor illnesses? *

Yes, and it was helpful
Yes, but I was not satisfied with the service
No, I was not aware of it
No, I prefer to see a GP for minor illnesses
No, for another reason

Please explain, if you choose 'No, for another reason'

9. How often do you visit a pharmacy for healthcare advice instead of going to a GP? *

10. How easy or difficult is it for you to get a GP appointment when you need one? *

11. Do you think GP appointments should be longer than 15 minutes? (Select all that apply) *

No, 15 minutes is enough
Sometimes
Yes, complex health issues need longer appointment
Yes, mental health needs more time to get proper care
Yes, people with learning disabilities need extra support
Yes, elderly patients often have multiple concerns and more time to get proper care

12. What are the biggest challenges you face when trying to access a GP or pharmacy? (Select all that apply) *

13. When you have a minor illness, how do you decide where to seek help? (Select all that apply) *

14. Have you ever avoided seeking healthcare because of accessibility issues (e.g., lack of transport, difficulty getting an appointment, lack of information)? *

Yes, often
Yes, sometimes
No, I always seek healthcare when needed
Not sure

15. How well do you know the healthcare services available to you in your area? *

Very well – I know where to go for different health concerns
Somewhat well – I know some services but not all
Not very well – I often feel unsure about where to go
Not at all – I don’t know what services are available

16. Where do you usually get information about local healthcare services? (Select all that apply) *

GP surgery (posters, leaflets, reception staff)
Pharmacy (posters, leaflets, pharmacists)
Social media (Facebook, Instagram, etc.)
NHS website or NHS 111
Friends, family, neighbours
Local community boards
I don’t usually receive information about local healthcare services
Other (please specify):

17. Before today, did you know that pharmacists can now treat minor illnesses (e.g., sore throat, earache, skin infections) under the Pharmacy First programme? *

Yes, and I have used it
Yes, but I have never used it
No, I was not aware

18. If you had a minor illness (e.g., cough, skin infection, sore throat), which would you prefer to visit first? Why? (Select all that apply) *

Pharmacy – It’s quicker and easier to access
Pharmacy – Pharmacists can now treat minor illnesses under the Pharmacy First programme
Pharmacy – No need to wait for a GP appointment
GP surgery – I prefer a doctor’s diagnosis and treatment
GP surgery – I might need a prescription or further tests
GP surgery – I don’t trust a pharmacist to diagnose my condition
NHS 111 – I prefer to get advice first before deciding where to go
A&E – If symptoms seem serious or urgent
Other (please specify):

19. Have you ever gone to a GP for a condition that could have been treated by a pharmacist? *

Yes, I didn’t know a pharmacist could help
Yes, because I prefer seeing a GP for my health concerns
No, I always check with a pharmacist first
Not sure

20. What would encourage you to use pharmacies for minor illnesses instead of GPs? (Select all that apply) *

More information about what pharmacists can treat
More confidence in pharmacists’ expertise
Extended pharmacy opening hours
More privacy when speaking to pharmacists
Knowing that pharmacists can issue prescriptions for minor illnesses
Other (please specify):

21. Do you feel that healthcare providers (GPs, pharmacists) listen to and understand the needs of people? *

Comment:

22. What changes would you like to see in local pharmacy and GP services to better support you and your community? (Select all that apply) *

23. Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher?

*

Yes, I would like to enter the prize draw (please provide your details below)
No, I do not want to participate in the prize draw

If yes, please print your name, surname, address, postcode and telephone number in comment box

Talk To Us Event - Let's Talk About Your Health Services - West Berkshire

1. Introduction

1. What is your age?

Please tick the one below: *

2. What is the first part of your postcode? e.g, RG14 *

3. What is your gender identity? *

4. What is your ethnic group? *

5. Do you have any specific physical disabilities, learning disabilities, or sensory

impairment? Please, tell us more *

6. What is your surgery? *

7. How would you rate your surgery on a scale from 1 to 10, where 1 is the worst and 10 is the best? *

8. Have you ever used the Pharmacy First programme, where pharmacists can offer treatment for minor illnesses? *

9. How often do you visit a pharmacy for healthcare advice instead of going to a GP? *

10. How easy or difficult is it for you to get a GP appointment when you need one? *

11. Do you think GP appointments should be longer than 15 minutes? (Select all that apply) *

12. What are the biggest challenges you face when trying to access a GP or pharmacy? (Select all that apply) *

13. When you have a minor illness, how do you decide where to seek help? (Select all that apply) *

14. Have you ever avoided seeking healthcare because of accessibility issues (e.g., lack of transport, difficulty getting an appointment, lack of information)? *

15. How well do you know the healthcare services available to you in your area? *

16. Where do you usually get information about local healthcare services? (Select all that apply) *

17. Before today, did you know that pharmacists can now treat minor illnesses (e.g., sore throat, earache, skin infections) under the Pharmacy First programme? *

18. If you had a minor illness (e.g., cough, skin infection, sore throat), which would you prefer to visit first? Why? (Select all that apply) *

19. Have you ever gone to a GP for a condition that could have been treated by a pharmacist? *

20. What would encourage you to use pharmacies for minor illnesses instead of GPs? (Select all that apply) *

21. Do you feel that healthcare providers (GPs, pharmacists) listen to and understand the needs of people? *

22. What changes would you like to see in local pharmacy and GP services to better support you and your community? (Select all that apply) *

23. Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher?

*

Talk To Us Event - Let's Talk About Your Health Services - West Berkshire

1. Introduction

1. What is your age? Please tick the one below: *

2. What is the first part of your postcode? e.g, RG14 *

3. What is your gender identity? *

4. What is your ethnic group? *

5. Do you have any specific physical disabilities, learning disabilities, or sensory impairment? Please, tell us more *

6. What is your surgery? *

7. How would you rate your surgery on a scale from 1 to 10, where 1 is the worst and 10 is the best? *

8. Have you ever used the Pharmacy First programme, where pharmacists can offer treatment for minor illnesses? *

9. How often do you visit a pharmacy for healthcare advice instead of going to a GP? *

10. How easy or difficult is it for you to get a GP appointment when you need one? *

11. Do you think GP appointments should be longer than 15 minutes? (Select all that apply) *

12. What are the biggest challenges you face when trying to access a GP or pharmacy? (Select all that apply) *

13. When you have a minor illness, how do you decide where to seek help? (Select all that apply) *

14. Have you ever avoided seeking healthcare because of accessibility issues (e.g., lack of transport, difficulty getting an appointment, lack of information)? *

15. How well do you know the healthcare services available to you in your area? *

16. Where do you usually get information about local healthcare services? (Select all that apply) *

17. Before today, did you know that pharmacists can now treat minor illnesses (e.g., sore throat, earache, skin infections) under the Pharmacy First programme? *

18. If you had a minor illness (e.g., cough, skin infection, sore throat), which would you prefer to visit first? Why? (Select all that apply) *

19. Have you ever gone to a GP for a condition that could have been treated by a pharmacist? *

20. What would encourage you to use pharmacies for minor illnesses instead of GPs? (Select all that apply) *

21. Do you feel that healthcare providers (GPs, pharmacists) listen to and understand the needs of people? *

22. What changes would you like to see in local pharmacy and GP services to better support you and your community? (Select all that apply) *

23. Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher? *

1. What is your age?

Please tick the one below: *

5. Do you have any specific physical disabilities, learning disabilities, or sensory

impairment? Please, tell us more *

23. Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher?

*