1. Introduction

Welcome to our survey!
As a Healthwatch West Berkshire we want to hear from you about your experiences with GP (General Practitioner) and pharmacy services.

This survey is part of our Listening Session in Newbury: 'Let's Talk About Your Health Services', where we are gathering feedback from local residents about their healthcare experiences.
Your input is essential in helping us identify the barriers people face and ensuring that services are more accessible and responsive to community needs.
By sharing your views you will help us:

- identify barriers to accessing GP and pharmacy services.
- gather feedback on the Pharmacy First programme.
- ensure local healthcare services meet the needs of the community.

Your responses are anonymous and will be used to create a report that will help to shape future healthcare policies.
Your voice matters!

Thank you for sharing your experiences!

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What is your age?

Please tick the one below:

16-24

25-35

36-45

46-55

56-65

66-75

76-85

86-95

96 and more

What is the first part of your postcode? e.g, RG14

What is your gender identity?

Female

Male

Transgender female

Transgender male

Prefer not to say

Other (please specify):

This is required

Do you have any specific physical disabilities, learning disabilities, or sensory

impairment? Please, tell us more

What is your surgery?

Have you ever used the Pharmacy First programme, where pharmacists can offer treatment for minor illnesses?

Yes, and it was helpful

Yes, but I was not satisfied with the service

No, I was not aware of it

No, I prefer to see a GP for minor illnesses

No, for another reason

Please explain, if you choose 'No, for another reason'

This is required

How often do you visit a pharmacy for healthcare advice instead of going to a GP?

Always

Often

Sometimes

Rarely

Never

How easy or difficult is it for you to get a GP appointment when you need one?

Very easy

Somewhat easy

Somewhat difficult

Very difficult

I haven’t needed a GP appointment

Do you think GP appointments should be longer than 15 minutes? (Select all that apply)

No, 15 minutes is enough

Sometimes

Yes, complex health issues need longer appointment

Yes, mental health needs more time to get proper care

Yes, people with learning disabilities need extra support

Yes, elderly patients often have multiple concerns and more time to get proper care

Have you ever avoided seeking healthcare because of accessibility issues (e.g., lack of transport, difficulty getting an appointment, lack of information)?

Yes, often

Yes, sometimes

No, I always seek healthcare when needed

Not sure

How well do you know the healthcare services available to you in your area?

Very well – I know where to go for different health concerns

Somewhat well – I know some services but not all

Not very well – I often feel unsure about where to go

Not at all – I don’t know what services are available

Where do you usually get information about local healthcare services? (Select all that apply)

GP surgery (posters, leaflets, reception staff)

Pharmacy (posters, leaflets, pharmacists)

Social media (Facebook, Instagram, etc.)

NHS website or NHS 111

Friends, family, neighbours

Local community boards

I don’t usually receive information about local healthcare services

Other (please specify):

This is required

Before today, did you know that pharmacists can now treat minor illnesses (e.g., sore throat, earache, skin infections) under the Pharmacy First programme?

Yes, and I have used it

Yes, but I have never used it

No, I was not aware

If you had a minor illness (e.g., cough, skin infection, sore throat), which would you prefer to visit first? Why? (Select all that apply)

Pharmacy – It’s quicker and easier to access

Pharmacy – Pharmacists can now treat minor illnesses under the Pharmacy First programme

Pharmacy – No need to wait for a GP appointment

GP surgery – I prefer a doctor’s diagnosis and treatment

GP surgery – I might need a prescription or further tests

GP surgery – I don’t trust a pharmacist to diagnose my condition

NHS 111 – I prefer to get advice first before deciding where to go

A&E – If symptoms seem serious or urgent

Other (please specify):

This is required

Have you ever gone to a GP for a condition that could have been treated by a pharmacist?

Yes, I didn’t know a pharmacist could help

Yes, because I prefer seeing a GP for my health concerns

No, I always check with a pharmacist first

Not sure

What would encourage you to use pharmacies for minor illnesses instead of GPs? (Select all that apply)

More information about what pharmacists can treat

More confidence in pharmacists’ expertise

Extended pharmacy opening hours

More privacy when speaking to pharmacists

Knowing that pharmacists can issue prescriptions for minor illnesses

Other (please specify):

This is required

Do you feel that healthcare providers (GPs, pharmacists) listen to and understand the needs of people?

Yes, they are responsive and listen to concerns

Sometimes, but I feel there is room for improvement

No, I don’t feel heard or understood

Not sure

Other

Comment:

This is required

Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher?

Yes, I would like to enter the prize draw (please provide your details below)

No, I do not want to participate in the prize draw

If yes, please print your name, surname, address, postcode and telephone number in comment box

This is required

Progress

1. Introduction

What is your age?

Please tick the one below:

What is the first part of your postcode? e.g, RG14

What is your gender identity?

What is your ethnic group?

Do you have any specific physical disabilities, learning disabilities, or sensory

impairment? Please, tell us more

What is your surgery?

How would you rate your surgery on a scale from 1 to 10, where 1 is the worst and 10 is the best?

Have you ever used the Pharmacy First programme, where pharmacists can offer treatment for minor illnesses?

How often do you visit a pharmacy for healthcare advice instead of going to a GP?

How easy or difficult is it for you to get a GP appointment when you need one?

Do you think GP appointments should be longer than 15 minutes? (Select all that apply)

What are the biggest challenges you face when trying to access a GP or pharmacy? (Select all that apply)

When you have a minor illness, how do you decide where to seek help? (Select all that apply)

Have you ever avoided seeking healthcare because of accessibility issues (e.g., lack of transport, difficulty getting an appointment, lack of information)?

How well do you know the healthcare services available to you in your area?

Where do you usually get information about local healthcare services? (Select all that apply)

Before today, did you know that pharmacists can now treat minor illnesses (e.g., sore throat, earache, skin infections) under the Pharmacy First programme?

If you had a minor illness (e.g., cough, skin infection, sore throat), which would you prefer to visit first? Why? (Select all that apply)

Have you ever gone to a GP for a condition that could have been treated by a pharmacist?

What would encourage you to use pharmacies for minor illnesses instead of GPs? (Select all that apply)

Do you feel that healthcare providers (GPs, pharmacists) listen to and understand the needs of people?

What changes would you like to see in local pharmacy and GP services to better support you and your community? (Select all that apply)

Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher?

1. Introduction

What is your age? Please tick the one below:

What is the first part of your postcode? e.g, RG14

What is your gender identity?

What is your ethnic group?

Do you have any specific physical disabilities, learning disabilities, or sensory impairment? Please, tell us more

What is your surgery?

How would you rate your surgery on a scale from 1 to 10, where 1 is the worst and 10 is the best?

Have you ever used the Pharmacy First programme, where pharmacists can offer treatment for minor illnesses?

How often do you visit a pharmacy for healthcare advice instead of going to a GP?

How easy or difficult is it for you to get a GP appointment when you need one?

Do you think GP appointments should be longer than 15 minutes? (Select all that apply)

What are the biggest challenges you face when trying to access a GP or pharmacy? (Select all that apply)

When you have a minor illness, how do you decide where to seek help? (Select all that apply)

Have you ever avoided seeking healthcare because of accessibility issues (e.g., lack of transport, difficulty getting an appointment, lack of information)?

How well do you know the healthcare services available to you in your area?

Where do you usually get information about local healthcare services? (Select all that apply)

Before today, did you know that pharmacists can now treat minor illnesses (e.g., sore throat, earache, skin infections) under the Pharmacy First programme?

If you had a minor illness (e.g., cough, skin infection, sore throat), which would you prefer to visit first? Why? (Select all that apply)

Have you ever gone to a GP for a condition that could have been treated by a pharmacist?

What would encourage you to use pharmacies for minor illnesses instead of GPs? (Select all that apply)

Do you feel that healthcare providers (GPs, pharmacists) listen to and understand the needs of people?

What changes would you like to see in local pharmacy and GP services to better support you and your community? (Select all that apply)

Would you like to enter our prize draw to win a Healthwatch West Berkshire mug and a £25 Tesco voucher?

What is your age?

Please tick the one below:

Do you have any specific physical disabilities, learning disabilities, or sensory

impairment? Please, tell us more