NENC Healthwatch: GP Access, Pharmacy First and NHS App Survey 2025

1. Introduction

 

TELL US WHAT YOU THINK!

We'd love to hear your thoughts on these local NHS services:

Pharmacy First: 

Pharmacists can help give you advice and treatment for a range of minor illnesses. If you’ve earache, a poorly tummy, itchy eyes or skin, a cold or sore throat or aches and pains – pop along to your local pharmacy first. You don’t need to make an appointment, and you can talk in confidence about your health and wellbeing problems. They can also advise you on what to stock in your medicine cabinet.

GP Extended Access Service:

Need to book an appointment? GP practices can offer same day and pre-bookable appointments either:

  • face to face
  • on the phone
  • online appointment

Appointments are available Monday – Friday 8am - 8pm. If you need an evening or weekend appointment – you can use the GP practice extended access service and be seen up to 8pm on weeknights or 5pm on Saturdays. 

This might not be at your usual GP practice, so you may have to travel. Contact your GP surgery or use their online services, to book an evening or weekend appointment, or see your GP practice website for more details.

NHS App:

The NHS App offers a simple, secure way for users to manage their healthcare, providing access to GP records, repeat prescriptions, booking appointments, messaging with healthcare providers and hospital services.

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Your feedback helps us understand what’s working well and what could be better.

We’ll share what you tell us with the people who plan and run NHS services in your area to make improvements.

1. Which area do you live in? Please select from the drop down box below.

 

2. Thinking about these NHS services - how would you rate your experiences?

 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfiedNot used this serviceI don't know about this service
Pharmacy First  
GP Extended Access Service 
NHS App     
 

3. Have you had recent experience accessing your GP? We would like to know:

YesNo
Were you offered the Extended Access Service?
Was it easy to access a GP?
 

4. Would you like to give us any additional information - both good and bad - of the services listed below?

 

5. If you would like to receive a regular e-bulletin from your local Healthwatch and keep up-to-date with health and social care news and events in your community, please leave your email address below.

 
The next questions are about you.

We will use these answers to make sure we have asked a range of different people about their views and experiences.

6. Which of the following best describes your ethnic group?

 

7. Age category

 

8. How would you describe your gender?

 

9. Carer, disability or long-term health condition? (please select all that apply)