Your new customer involvement service from Hyde

As a THCH: Powered by Hyde customer, you'll have first-hand experience of our housing services, so you'll know what's going well and where we need to improve. We want to listen to you, and to make it easy for you to engage with us.

Complete this survey by 10am Monday 15 December 2025 to let us know what's important to you, and you'll have a chance to win £20, £30 or £50 in shopping vouchers. The prize draw terms and conditions are on our website.

1. About you (we'll need some of these details if you wish to be entered into the prize draw):

Name:
Address:
Email (if you have one):
Mobile no (if you have one):

2. Which of these services are most important for you (choose as many as you want):

3. Have you been involved before in any way with THCH?

Yes (please let us know a bit more below)
No
Not sure

Please let us know how you've been involved before:

4. What would be your preferred ways to be involved and give feedback? (Choose as many as you want):

At a drop in surgery, meeting or event close to your home
Attending an online meeting or discussion group
Completing a postal survey
Completing a text message survey
Completing an online survey

Joining a formal group or committee
Providing feedback by telephone
Through a tenants and residents association
Other (please specify):

5. Do any of the following stop you from getting involved or make it difficult for you? (Please tick all that apply)

6. What is your preferred way for us to communicate with you about the work that THCH: Powered by Hyde is doing, and information that’s relevant to you as a customer? (Choose as many as you want):