Feedback form (Norwich)

1. Client satisfaction survey

At Sue Lambert Trust, we are always striving to improve our services. It would really help us if you could find the time to fill in this survey.

1. What services have you accessed at the Sue Lambert Trust? *

Counselling service
Support worker service
Groups

2. What was the name of your counsellor / support worker? *

3. Please circle the number which best indicates how you agree or disagree with each statement. *

	Strongly agree	Agree	Disagree	Strongly disagree	Neither or N/A
I felt supported whilst I was on the waiting list for counselling	I felt supported whilst I was on the waiting list for counselling Strongly agree	I felt supported whilst I was on the waiting list for counselling Agree	I felt supported whilst I was on the waiting list for counselling Disagree	I felt supported whilst I was on the waiting list for counselling Strongly disagree	I felt supported whilst I was on the waiting list for counselling Neither or N/A
I felt listened to at the Sue Lambert Trust	I felt listened to at the Sue Lambert Trust Strongly agree	I felt listened to at the Sue Lambert Trust Agree	I felt listened to at the Sue Lambert Trust Disagree	I felt listened to at the Sue Lambert Trust Strongly disagree	I felt listened to at the Sue Lambert Trust Neither or N/A
Sue Lambert's staff and volunteers were professional	Sue Lambert's staff and volunteers were professional Strongly agree	Sue Lambert's staff and volunteers were professional Agree	Sue Lambert's staff and volunteers were professional Disagree	Sue Lambert's staff and volunteers were professional Strongly disagree	Sue Lambert's staff and volunteers were professional Neither or N/A
Sue Lambert's staff and volunteers were supportive and caring	Sue Lambert's staff and volunteers were supportive and caring Strongly agree	Sue Lambert's staff and volunteers were supportive and caring Agree	Sue Lambert's staff and volunteers were supportive and caring Disagree	Sue Lambert's staff and volunteers were supportive and caring Strongly disagree	Sue Lambert's staff and volunteers were supportive and caring Neither or N/A
I found the support offered by the Sue Lambert Trust helpful	I found the support offered by the Sue Lambert Trust helpful Strongly agree	I found the support offered by the Sue Lambert Trust helpful Agree	I found the support offered by the Sue Lambert Trust helpful Disagree	I found the support offered by the Sue Lambert Trust helpful Strongly disagree	I found the support offered by the Sue Lambert Trust helpful Neither or N/A
I would use this service again if needed	I would use this service again if needed Strongly agree	I would use this service again if needed Agree	I would use this service again if needed Disagree	I would use this service again if needed Strongly disagree	I would use this service again if needed Neither or N/A
I would recommend this service to a family member or friend	I would recommend this service to a family member or friend Strongly agree	I would recommend this service to a family member or friend Agree	I would recommend this service to a family member or friend Disagree	I would recommend this service to a family member or friend Strongly disagree	I would recommend this service to a family member or friend Neither or N/A

4. Did you find receiving support from the Sue Lambert Trust helped you in any of the following areas? *

	Yes	No	Not relevant or applicable
Increased emotional wellbeing	Increased emotional wellbeing Yes	Increased emotional wellbeing No	Increased emotional wellbeing Not relevant or applicable
Improved coping resources	Improved coping resources Yes	Improved coping resources No	Improved coping resources Not relevant or applicable
Increased self-esteem	Increased self-esteem Yes	Increased self-esteem No	Increased self-esteem Not relevant or applicable
Improved day-to-day living (e.g. ability to carry out everyday tasks, sleeping)	Improved day-to-day living (e.g. ability to carry out everyday tasks, sleeping) Yes	Improved day-to-day living (e.g. ability to carry out everyday tasks, sleeping) No	Improved day-to-day living (e.g. ability to carry out everyday tasks, sleeping) Not relevant or applicable
Reduced suicidal thoughts or feel more able to manage these	Reduced suicidal thoughts or feel more able to manage these Yes	Reduced suicidal thoughts or feel more able to manage these No	Reduced suicidal thoughts or feel more able to manage these Not relevant or applicable
Improved relationships with family and/or friends	Improved relationships with family and/or friends Yes	Improved relationships with family and/or friends No	Improved relationships with family and/or friends Not relevant or applicable
Getting into/maintaining employment	Getting into/maintaining employment Yes	Getting into/maintaining employment No	Getting into/maintaining employment Not relevant or applicable
Reduced use of other mental health services and/or hospital admissions	Reduced use of other mental health services and/or hospital admissions Yes	Reduced use of other mental health services and/or hospital admissions No	Reduced use of other mental health services and/or hospital admissions Not relevant or applicable

5. If you have any other feedback, please use the box below. Thank you for taking the time to complete this form. Your feedback is very much appreciated.

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