Feedback form (Norwich)

1. Client satisfaction survey

At Sue Lambert Trust, we are always striving to improve our services. It would really help us if you could find the time to fill in this survey.

1. What services have you accessed at the Sue Lambert Trust? *


2. What was the name of your counsellor / support worker? *


3. Please circle the number which best indicates how you agree or disagree with each statement. *

Strongly agreeAgreeDisagreeStrongly disagreeNeither or N/A
I felt supported whilst I was on the waiting list for counselling
I felt listened to at the Sue Lambert Trust
Sue Lambert's staff and volunteers were professional
Sue Lambert's staff and volunteers were supportive and caring
I found the support offered by the Sue Lambert Trust helpful
I would use this service again if needed
I would recommend this service to a family member or friend

4. Did you find receiving support from the Sue Lambert Trust helped you in any of the following areas? *

YesNoNot relevant or applicable
Increased emotional wellbeing
Improved coping resources
Increased self-esteem
Improved day-to-day living (e.g. ability to carry out everyday tasks, sleeping)
Reduced suicidal thoughts or feel more able to manage these
Improved relationships with family and/or friends
Getting into/maintaining employment
Reduced use of other mental health services and/or hospital admissions

5. If you have any other feedback, please use the box below. Thank you for taking the time to complete this form. Your feedback is very much appreciated.