CX AWARDS Conference 2020_EN

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1. Otázka 1.

What category do you want to nominate the project in?

Povinné - Povinné.

CX VISION/STRATEGY – The Visionary: Shifting corporate strategy to CX vision, which puts the customer at the center of everything that happens in the company. A change that led to higher NPS yields and / or growth.

CX COMPANY CULTURE – The Ambassador: A corporate initiative that has helped to transform the corporate culture and achieve exceptional customer experience. A change that led to higher NPS / eNPS (employee NPS) and / or greater employee and customer satisfaction.

REACTION TO CUSTOMER FEEDBACK – Interpreter: An active program of listening to clients` feedback and especially its effective use. What did you find and improve with feedback? (New services, processes, products, access ...?)

CUSTOMER JOURNEYS MAPPING AND THE FOLLOW UPS - The cartographer: Significant mapping of customer paths and interesting ideas that came from mapping. What did you find interesting when mapping funnels, what did you change for the customer and what was the impact? (Overall satisfaction improved, revenue increased, calls to customer service dropped ...)

CX METRICS – Mr Meter : Demonstration of the best use of CX data measurements, which led to interesting findings.

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2. Otázka 2.

WHY

SITUATION / CHALLENGE

• Introduce the overall project concept
• Define the specific opportunities and challenges you have faced and describe how you have worked with the situation.

OBJECTIVES

• Define the goals you wanted to achieve and explain why. Describe the objective specifically and briefly.

Povinné - Povinné.

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3. Otázka 3.

HOW

• Describe the strategy you have chosen to achieve your goal
• Briefly summarize the progress of the project
• Highlight what worked and what has not worked that well

Povinné - Povinné.

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4. Otázka 4.

WHAT

• Describe the results you have achieved and whether you have met your goal
• Highlight what you have done in the project and what you are proud of

Povinné - Povinné.

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5. Otázka 5.

We will have the projects evaluated by the conference participants, so please send us a visual that will complement the project and the participants will be able to remember it better. It can be a photo from the course, a poster, a picture ... anything that describes and supports the submitted project. Send visuals to beata.benediktova@clientology.cz

Povinné - Povinné.

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6. Otázka 6.

THANK YOU FOR MAKING THE WORLD BETTER FOR ALL THE CLIENTS :)

Please let us know your name and contact details:

Povinné - Povinné.