CTA passenger survey (individual responses)

1. About you

Passenger name (you may enter anon if you wish):
Name of CT operator:

2. What types of journeys did you use CT for before Covid and during lockdown? And what types of journey do you intend to use CT for after lockdown?

	Pre-covid	During lockdowns	Intentions after lockdown
Shopping	Shopping Pre-covid	Shopping During lockdowns	Shopping Intentions after lockdown
Social groups	Social groups Pre-covid	Social groups During lockdowns	Social groups Intentions after lockdown
Medical appts	Medical appts Pre-covid	Medical appts During lockdowns	Medical appts Intentions after lockdown
Hospital	Hospital Pre-covid	Hospital During lockdowns	Hospital Intentions after lockdown
Volunteering	Volunteering Pre-covid	Volunteering During lockdowns	Volunteering Intentions after lockdown
Visiting family and friends	Visiting family and friends Pre-covid	Visiting family and friends During lockdowns	Visiting family and friends Intentions after lockdown
Day centres	Day centres Pre-covid	Day centres During lockdowns	Day centres Intentions after lockdown
Prescription & shopping delivery	Prescription & shopping delivery Pre-covid	Prescription & shopping delivery During lockdowns	Prescription & shopping delivery Intentions after lockdown
Other	Other Pre-covid	Other During lockdowns	Other Intentions after lockdown

3. Overall, how much use of community transport will you make in the future compared to before the pandemic?

More
About the same
Less

4. If less, why do you think this may be? Please tick all that apply.

The activity I was travelling to has closed down or ceased
I don’t want to travel as much
I prefer home deliveries
Other (please specify):

5. How much does having access to community transport contribute to your quality of life?

6. Why do you enjoy using community transport?

I enjoy making friends on the bus
I like the drivers and other staff
It means that I can get to places I wouldn’t otherwise be able to
I can get on and off the vehicle easily
I feel safe on community transport
It’s reliable

Other, please specify

7. Do you feel more confident using CT than using other forms of transport in light of coronavirus?

8. If you feel more confident, why is this? Please tick all that apply

I feel confident about the safety and cleaning precautions (such as mask wearing and social distancing)
I trust the volunteers and staff
I know the other people using the service

Other, please specify

9. If you don’t feel more confident using CT over other forms of transport, why is this? Please tick all that apply

I don’t feel safe travelling on any type of transport
I don’t trust other passengers
I don’t want to travel in general

Other, please specify

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