Thank you for taking the time to complete our feedback survey.

The first four questions are designed to help us gather your general feedback about the service and understand whether you were able to complete your task.

The rest of the questions are designed to help us understand how usable you found the new NaPTAN download pages. 

The survey should take 5 minutes to complete.

Many thanks,

NaPTAN Team
 

1. What type of organisation do you work for? *

 

2. Have you been able to do what you wanted to do today? *

 

3. On a scale of 1 -5, how helpful is the new service? *

 

4. Any comments or feedback about using the service?

 

5. I think that I would like to use this service frequently. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

6. I found the service unnecessarily complex. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

7. I thought the service was easy to use. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

8. I think that I would need the support of a technical person to be able to use this service. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

9. I found the various functions in this service were well integrated. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

10. I thought there was too much inconsistency in this service. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

11. I would imagine that most people would learn to use this service very quickly. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

12. I found the service very cumbersome to use. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

13. I felt very confident using the service. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

14. I needed to learn a lot of things before I could get going with the service. *

1. Strongly Disagree2.3.4.5. Strongly Agree
 

15. Overall, I would rate this user friendliness of this service as: *

Worst ImaginableAwfulPoorFairGoodExcellentBest Imaginable
 

16. If you are happy to be contacted about the NaPTAN redevelopment, please leave your e-mail below: