Many people need support to communicate with NHS staff, for example if English is not your first language or you need information in audio / Easy read etc. We want to ask some questions about your experiences of interpreters and/or translated information with the NHS in Liverpool and Sefton
The NHS is required to ask about your communication support needs and meet them. In Liverpool and Sefton, we have contracts with various language and interpreter agencies who help us communicate with people. We are reviewing who we will have contracts with and what we will ask them to do to support patients and NHS staff. Your answers will help us to make changes that improve the service. The questions will take 5-10mins to complete and we really appreciate your time and learning about what matters to you.
Your responses to these questions are anonymous - we don't link this information with any that identifies you. Your data will be treated confidentially and stored in accordance with Data Protection law and NHS Liverpool CCG’s Privacy Notice
If you would like us to keep in touch with you about this review and other news from the local NHS, please sign up to our mailing list here
or call 0151 247 6406 or text 07920 206386.
Click here/the image below for this information in British Sign Language (BSL).