We want to understand more about your experience of being registered at Mossley Medical Practice. Your feedback is really important to us and will help us to improve the service we provide. It should take no more than 10 minutes to complete and your responses will be kept completely confidential.
When did you last try to contact Mossley Medical Practice for yourself or someone else?
Generally, how easy is it to contact Mossley Medical Practice via:
Thinking about the last time you contacted Mossley Medical Practice, how did you try and contact them?
How easy is it to use the practice website to look for information or access services?
Overall how helpful do you find the reception and administrative team at the practice?
How do you normally book an appointment at Mossley Medical Practice?
When you contacted the practice were you signposted to an alternative service eg, optician, extended hours etc.?
How satisfied were you with the care you received from the service you were signposted to?
Last time you were given an appointment, were you offered the following choices?
Were you given your preferred appointment type?
Thinking of your last appointment, did you have trust and confidence in the healthcare professional you saw or spoke to?
During your last appointment, how good was the healthcare professional at considering your mental wellbeing?
Thinking of your last appointment, did you:
Thinking about your recent contact with the practice, overall how was your experience?
What do you feel the practice does well?
What do you feel the practice could do better?
