Healthwatch in Sussex want to hear about your experiences of using Sussex's Non-Emergency Patient Transport Services since the 1st April 2025 when a new provider took over the running of the service. This service takes you to your medical appointments, and home again. [It's also shortened to be called NEPTS]
Once we have gathered your views, we will share the findings and recommended improvements with those responsible for running the service.
- The survey should take around 10 minutes to complete
- All data is stored anonymously
If you would like to share your individual story, please email your local Healthwatch:
Brighton and Hove - office@healthwatchbrightonandhove.co.uk
East Sussex - enquiries@healthwatcheastsussex.co.uk
West Sussex - helpdesk@healthwatchwestsussex.co.uk
At the end of the survey you can enter a prize draw to win one of five £25 gift vouchers for taking part.
The survey closes on 30th November 2025
Healthwatch Brighton and Hove is committed to protecting and respecting your privacy and security. For more information on how we use your information please see our privacy policy here.
Thank you for completing this survey