Healthwatch is the independent champion for people who use health and care services. The nine Healthwatch organisations across Cheshire and Merseyside are working together to understand people’s views and experiences of using the NHS App. Your feedback will help make sure digital services work for everyone.

 

The NHS App is designed to give people a simple and secure way to access NHS services on a smartphone, tablet or computer. Many people use it to order repeat prescriptions, book appointments or view their medical record. The NHS is also increasingly collecting patient feedback digitally. This can be convenient, but it doesn’t work for everyone. We want to make sure people can give feedback and access services in a way that suits them, so nobody is excluded or disadvantaged.

 

This survey will help us understand:

  • who uses the NHS App and who doesn’t
  • what helps or prevents people from using it
  • whether people feel comfortable giving feedback or raising concerns online
  • what support people might need if more services move online

Your answers are anonymous. We do not ask for your name or any personal data about you. At Healthwatch, we are committed to data security and privacy. All responses to this survey will be treated in accordance with data protection legislation and local Healthwatch privacy policies. Privacy notices can be found on your local Healthwatch's website, or contact your local Healthwatch for more information.

The survey is open to anyone who lives or works in Cheshire and Merseyside, or uses NHS services in the area. It takes around 5 to10 minutes to complete.

 

If you need this survey in another format (paper, large print or by telephone), please contact your local Healthwatch.

 

Thank you for sharing your views and helping protect people’s choice in how they access NHS services.

 

1. What is the first part of your postcode? *

 

2. Please tell us which borough you live in

 

3. Have you heard of the NHS App? *

 

4. . Do you have the NHS App on your device? e.g., smartphone /tablet, etc

 

5. Do you use the NHS App? *

 

6. If No, why are you not using the NHS App? Please tick all that apply

 

7. If you do use the NHS App, what do you currently use the App for? Please tick all that apply 

 

8. Do you use it for any of the following? Please tick all that apply

 

9. Do you also use the NHS app for any of these other features? Please tick all that apply

 

10. 'Would you feel comfortable using the NHS app to give them feedback about treatment you use have from their services? This would include compliments and concerns.

 

11.  If not, how would you prefer to communicate your feedback about an NHS Service?

 

12. Do you use any other Apps to help manage your health?

 

13. If yes, which Apps do you use? Please tick all that apply

 

14. What might make using the NHS App easier? (please tick all that apply)

 

15. Please add any other thoughts you have about the NHS app