Survey of Violence and Abuse Against Retail Staff 2024


The data you are providing us will be used for statistical purposes in supporting our campaign as well as updating any contact details held on your membership record (if you are an Usdaw member). This is in pursuit of the Union’s legitimate activities stated in the Objects in the Rule Book in order to fulfil our contractual obligations to you as a member. This processing involves your personal data and special personal data. The data that we collect about you here will be stored securely. The survey responses will be retained for the duration of the campaign and the membership record will be retained for the duration of your membership plus 20 years in line with our membership record retention schedule. For further information visit

1. In the workplace, how often have you been a victim of verbal abuse in the last 12 months?


2. How often have you been threatened by a customer in the last 12 months?


3. Have you ever been assaulted by a customer?


Was it in the last 12 months?


4. Can you tell us a little about the incidents of abuse/threats/violence you have experienced?


5. If you have been affected, have you ever reported an incident to your employer?


6. On a scale of 1 to 10, how supportive was your employer after you reported the incident?


7. What more could your employer do to support shopworkers after an incident of verbal abuse, a threat or physical assault? (Please tick all that apply)


8. If you have reported an incident, on a scale of 1 to 10, how confident are you that reporting abuse, threats and violence will make a difference?


9. From the categories below, what do you believe have been the underlying factors triggering the abuse, threats and violence that you’ve experienced in the last 12 months? (Please tick all that apply)


10. Do you agree that there needs to be a new law to protect retail workers? *


11. Membership:

Usdaw Member?
Like to join?
Form (F1a) completed?

12. Are you prepared to share your experiences?:


13. Your workplace:


Store Size:




14. Gender:




15. Contact Details: