This survey is aimed at people over 65 (and their Carers/family members) who have accessed Adult Social Services in the past 18 months. 

Who is Healthwatch Norfolk?

Healthwatch Norfolk is the independent voice for patients, service users and Carers in the county. We gather your views of health and social care services to ensure they are heard by the people in charge.

What is this survey about?


Healthwatch Norfolk is currently working with Norfolk County Council (NCC) to understand the experiences of people over 65, and their Carers/family members, of adult social services. Hearing directly from people who are using or have used services will allow NCC to gain a better understanding of people’s experiences.


Using Adult Social Services could mean accessing any of the following:

  • Support to live in a residential or nursing home
  • Carers coming to your own home (domiciliary care)
  • Help to make your home safe and comfortable to return to after hospital
  • Carers helping you to become independent again after a stay in hospital (including Norfolk First Support)
  • Day Centres
  • Welfare or money advice from Norfolk County Council
  • Assistive technology to help you live independently
  • Home adaptations for people with reduced mobility or risk of falling
  • A service to help you to communicate with Norfolk County Council such as POhWER advocacy services, Age UK welfare advice, or Citizen’s Advice

Not everyone sees themselves as a Carer and some people may not be sure whether or not they are a Carer. The Carers Trust defines a Carer as "anyone who cares, unpaid for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support".


The survey will take around 20 minutes to complete. Some questions are optional. 


If you would prefer to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029 and we will arrange a time to ring you back to complete the survey. Alternatively, please email: to receive the survey in alternative formats, such as Easy Read or large print.


How the survey results will be used


Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at:  


All responses will be anonymous. The survey results will be used to make recommendations to NCC on how people’s experiences can be improved, as part of a project report. The report will also be publicly available on our website and may be used in other Healthwatch Norfolk communications. 


Survey closing date: 29th May 2024


Please note that questions marked with an asterisk (*) require responses.


1. Please tick to confirm *


2. Please tick to confirm *