Social Care Survey (Staffordshire)

Social Care Survey (Staffordshire)

Are You Getting the Social Care You Need?

Healthwatch Staffordshire would like to hear about your experiences of accessing social care services provided by Staffordshire County Council.

Whether you have requested an assessment, received support following an assessment, or are currently using social care services, your feedback will help us understand what is working well and where improvements are needed.

Thank you for taking the time to complete this survey.

How we use this information

The answers you share with us will be accessed by Healthwatch Staffordshire and may be shared with Healthwatch England or other health and social care providers. This helps us to spot trends both locally and nationally to identify areas for improvement. We may use quotes in our reports but we will not use any information that will identify you.

In this survey, the only personal information we collect is your age group and the area where you live. If you are sharing information on behalf of another person, make sure that you have their permission to do so. We do not ask for contact details so will not be able to share these. Find out more about how we handle your information in our Privacy Statement.

About You

1. Which of the following best describes you? *

I receive social care services
I am a family member or carer of someone who receives social care services
I have requested social care services but do not currently receive them
I am a family member or carer of someone who has requested social care services but does not currently receive them
Other (please specify):

2. What age group are you in?

3. Which district or borough do you live in? *

Accessing Social Care

4. Have you contacted Staffordshire County Council Social Care Services in the last 12 months? *

Yes
No
Don't know

5. What was the reason for your contact? *

6. How easy was it to access the support, information, or assessment you needed?

7. How long did you wait to receive a response?

Social Care Assessment Experience

8. Did you receive a social care / carers assessment? *

Yes
No
I am currently waiting for an assessment
Don’t know

9. If you received an assessment, how satisfied were you with the process?

10. Did you feel involved in decisions about your care and support needs?

11. Were your views and wishes listened to during the assessment?

Support and Services

12. Were you given clear information about the financial assessment and means testing process, including how savings, income, or property equity may affect eligibility for support?

Yes, this was explained clearly
Yes, but it was not explained clearly
I was told I was above the financial threshold and signposted to services to contact myself

I was sent information in the post but received no further support from adult social care
No, I was not given information about this
Not applicable/don't know

13. Following your social needs/carers' assessment, did you receive the support you needed?

14. How satisfied are you with the quality of the services you receive?

15. Have the services you receive helped improve your quality of life?

16. Do you feel the services you receive meet your individual needs?

17. If you did not meet the eligibility criteria for services, were you signposted to other services that could provide support to meet your needs?

Yes
No
Not applicable/don't know

Communication and Customer Service

18. How would you rate communication from Staffordshire County Council Social Care Services?

19. Did staff treat you with dignity and respect?

20. Were you kept informed about the progress of your case?

Overall Experience