Comfort Calling - Patient Feedback

1. We'd Like your Feedback!

We’re working with urgent care services across the country to consider how we use new technology to communicate with patients whilst waiting for virtual healthcare assessments and GP home visits.

Your feedback will help us make sure the information we send is useful and timely. This short survey takes less than 2 minutes and is completely anonymous. Your answers will only be used by Urgent Health UK for this purpose.

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1. After you have spoken to a 111 call adviser and have been advised a clinician will call you, how would you like us to keep in touch? (Tick all that apply)

At the point that you contact a service to confirm you are in the waiting list
If there are delays in responding to you (once)
Regular updates if delays continue
Other (please specify):

2. What information would you like us to include in our communication? (Tick all that apply)

Advice on managing your symptoms
When you will be contacted or expected wait times
Option to cancel your appointment
Details of any appointments booked for you
Links to helpful health information
Information about how our service works
Other (please specify):

3. New technology like Artificial Intelligence (AI) can help us communicate better and understand your needs. Would you be happy to interact will an AI tool created by our team for this service? (Tick one)

Yes
No
Not Sure

If Not Sure, Please briefly explain why::

4. Whilst waiting for a clinician to call you back, would you be willing to share any of the following with our AI tool? (Tick all that apply)

Details about your health concern and any changes since you contacted us
Your preferred language or any adjustments for disability or impairment
Feedback about your experience with our service
Other (please specify):